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RERestaurant Brands International Inc.

Restaurant Operations Analytics Specialist(m/w/x)

Zug
Full-timeOn-siteExperienced
Data Science

Analyzing guest satisfaction and speed of service metrics using Tableau for global quick service restaurant brands. 3+ years in quick service operations management required. Global paid parental leave, free telemedicine support.

Requirements

  • Bachelor’s degree in business, data science, statistics, finance, or related field
  • 3+ years of experience in restaurant management roles
  • Previous experience in data analytics
  • Previous experience with SQL, Tableau, Power BI, Snowflake, Alteryx
  • Advanced proficiency in Microsoft Excel and PowerPoint
  • Strong critical thinking and problem-solving skills
  • Excellent communication skills
  • Fluency in English, additional language is a plus

Tasks

  • Analyze key performance metrics like guest satisfaction and speed of service
  • Conduct root cause analysis to address underperformance
  • Use guest feedback to drive improvements in guest experience
  • Develop and maintain dashboards and reports using Tableau
  • Prepare regular reports on drive-thru utilization and guest satisfaction
  • Partner with Operations, Marketing, and Finance teams to share insights
  • Collaborate with franchisee partners to gather feedback
  • Ensure data accuracy by verifying quality with the RBI data team
  • Manage ongoing data requests and incorporate new data sources
  • Create presentations to communicate findings to senior leadership
  • Lead analysis on test markets to assess impact on operational metrics

Work Experience

  • 3 years

Education

  • Bachelor's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • SQL
  • Tableau
  • Power BI
  • Snowflake
  • Alteryx
  • Microsoft Excel
  • Microsoft PowerPoint

Benefits

Generous Parental Leave

  • Comprehensive global paid parental leave

Mental Health Support

  • Free telemedicine support
  • Mental wellness support
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