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Restaurant Operations Analytics Specialist(m/w/x)
Analyzing guest satisfaction and speed of service metrics using Tableau for global quick service restaurant brands. 3+ years in quick service operations management required. Global paid parental leave, free telemedicine support.
Requirements
- Bachelor’s degree in business, data science, statistics, finance, or related field
- 3+ years of experience in restaurant management roles
- Previous experience in data analytics
- Previous experience with SQL, Tableau, Power BI, Snowflake, Alteryx
- Advanced proficiency in Microsoft Excel and PowerPoint
- Strong critical thinking and problem-solving skills
- Excellent communication skills
- Fluency in English, additional language is a plus
Tasks
- Analyze key performance metrics like guest satisfaction and speed of service
- Conduct root cause analysis to address underperformance
- Use guest feedback to drive improvements in guest experience
- Develop and maintain dashboards and reports using Tableau
- Prepare regular reports on drive-thru utilization and guest satisfaction
- Partner with Operations, Marketing, and Finance teams to share insights
- Collaborate with franchisee partners to gather feedback
- Ensure data accuracy by verifying quality with the RBI data team
- Manage ongoing data requests and incorporate new data sources
- Create presentations to communicate findings to senior leadership
- Lead analysis on test markets to assess impact on operational metrics
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- SQL
- Tableau
- Power BI
- Snowflake
- Alteryx
- Microsoft Excel
- Microsoft PowerPoint
Benefits
Generous Parental Leave
- Comprehensive global paid parental leave
Mental Health Support
- Free telemedicine support
- Mental wellness support
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Restaurant Operations Analytics Specialist(m/w/x)
Analyzing guest satisfaction and speed of service metrics using Tableau for global quick service restaurant brands. 3+ years in quick service operations management required. Global paid parental leave, free telemedicine support.
Requirements
- Bachelor’s degree in business, data science, statistics, finance, or related field
- 3+ years of experience in restaurant management roles
- Previous experience in data analytics
- Previous experience with SQL, Tableau, Power BI, Snowflake, Alteryx
- Advanced proficiency in Microsoft Excel and PowerPoint
- Strong critical thinking and problem-solving skills
- Excellent communication skills
- Fluency in English, additional language is a plus
Tasks
- Analyze key performance metrics like guest satisfaction and speed of service
- Conduct root cause analysis to address underperformance
- Use guest feedback to drive improvements in guest experience
- Develop and maintain dashboards and reports using Tableau
- Prepare regular reports on drive-thru utilization and guest satisfaction
- Partner with Operations, Marketing, and Finance teams to share insights
- Collaborate with franchisee partners to gather feedback
- Ensure data accuracy by verifying quality with the RBI data team
- Manage ongoing data requests and incorporate new data sources
- Create presentations to communicate findings to senior leadership
- Lead analysis on test markets to assess impact on operational metrics
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- SQL
- Tableau
- Power BI
- Snowflake
- Alteryx
- Microsoft Excel
- Microsoft PowerPoint
Benefits
Generous Parental Leave
- Comprehensive global paid parental leave
Mental Health Support
- Free telemedicine support
- Mental wellness support
About the Company
Restaurant Brands International Inc.
Industry
Food
Description
The company is one of the world's largest quick service restaurant companies, owning TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®.
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