Sprinklr Germany GMBH
Engagement Manager(m/w/x)
Full-timeOn-siteSenior
Hamburg
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SPSprinklr Germany GMBH
Renewals Account Manager(m/w/x)
Hamburg
Full-timeOn-siteExperienced
AI/ML
Nejo AI Summary
Negotiating contract renewals for an AI-native customer experience platform, spotting license expansion and risks weekly. Fluency in German and English required. Daily meditation breaks, virtual fitness.
Requirements
- Ability to perform under pressure
- Fluency in German and English
- Team player mindset
- Excellent customer management skills
- Creative problem-solving skills
- Demonstrated strong work ethic
- Proactive approach with attention to detail
- Excellent written and verbal communication skills
- Growth mindset focused on customer success
- Demonstrated success in Renewal Account Management
- Fluency in English and German
- Expertise with contract renewal processes
- Deep knowledge of SaaS sales & services models
- 10-15% travel (region/territory dependent)
- Current and unrestricted work authorization
Tasks
- Negotiate contract renewals using sound commercial judgment
- Develop win/win negotiation strategies to maximize contract value
- Enhance customer relationships and value realization
- Identify customer needs to drive on-time renewal closure
- Spot areas for license expansion and potential renewal risks weekly
- Maintain understanding of Sprinklr licensing models for assistance
- Monitor customer health metrics to identify and communicate risks
- Collaborate cross-functionally to develop risk mitigation strategies
- Document all renewal steps in SFDC/Clari systems
- Engage customers about renewal readiness and general needs
- Connect with customers on multi-year contracts for continued engagement
- Execute on Renewals Management priorities and programs
- Create and present renewal proposals throughout the post-sales process
- Work with Legal and Sales Operations to resolve complex issues
- Accurately forecast using Renewal & Forecast Guidelines
- Partner with Sales and Customer Success to review customer value achievement
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Healthcare & Fitness
- Voluntary healthcare coverage
- Virtual fitness
More Vacation Days
- Paid time off
Mentorship & Coaching
- Open mentoring program
Mental Health Support
- Daily meditation breaks
Learning & Development
- Continuous learning opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sprinklr Germany GMBH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SPSprinklr Germany GMBH
Renewals Account Manager(m/w/x)
Hamburg
Full-timeOn-siteExperienced
AI/ML
Nejo AI Summary
Negotiating contract renewals for an AI-native customer experience platform, spotting license expansion and risks weekly. Fluency in German and English required. Daily meditation breaks, virtual fitness.
Requirements
- Ability to perform under pressure
- Fluency in German and English
- Team player mindset
- Excellent customer management skills
- Creative problem-solving skills
- Demonstrated strong work ethic
- Proactive approach with attention to detail
- Excellent written and verbal communication skills
- Growth mindset focused on customer success
- Demonstrated success in Renewal Account Management
- Fluency in English and German
- Expertise with contract renewal processes
- Deep knowledge of SaaS sales & services models
- 10-15% travel (region/territory dependent)
- Current and unrestricted work authorization
Tasks
- Negotiate contract renewals using sound commercial judgment
- Develop win/win negotiation strategies to maximize contract value
- Enhance customer relationships and value realization
- Identify customer needs to drive on-time renewal closure
- Spot areas for license expansion and potential renewal risks weekly
- Maintain understanding of Sprinklr licensing models for assistance
- Monitor customer health metrics to identify and communicate risks
- Collaborate cross-functionally to develop risk mitigation strategies
- Document all renewal steps in SFDC/Clari systems
- Engage customers about renewal readiness and general needs
- Connect with customers on multi-year contracts for continued engagement
- Execute on Renewals Management priorities and programs
- Create and present renewal proposals throughout the post-sales process
- Work with Legal and Sales Operations to resolve complex issues
- Accurately forecast using Renewal & Forecast Guidelines
- Partner with Sales and Customer Success to review customer value achievement
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Healthcare & Fitness
- Voluntary healthcare coverage
- Virtual fitness
More Vacation Days
- Paid time off
Mentorship & Coaching
- Open mentoring program
Mental Health Support
- Daily meditation breaks
Learning & Development
- Continuous learning opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sprinklr Germany GMBH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Sprinklr Germany GMBH
Industry
IT
Description
Sprinklr is an AI-native platform for Unified Customer Experience Management, empowering brands to deliver extraordinary experiences at scale.
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