Philips
Remote Support Engineer with DICOM and HL7(m/w/x)
Full-timeWith HomeofficeExperienced
Böblingen
from 59,015.46 / year
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PHPhilips
Remote Support Engineer with DICOM and HL7(m/w/x)
Böblingen
from 59,015.46 / year
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Troubleshooting software/hardware incidents for 200+ medical tech customers, specializing in DICOM and HL7. Fluent German and customer-facing technical support experience required. Structured escalation path for complex cases, diverse customer base.
Requirements
- Fluent German and good English skills
- Experience in customer-facing technical support
- Strong analytical and problem-solving abilities
- Degree in Computer Science or related
- Knowledge of SQL Server, DICOM, HL7, T-SQL, or scripting
- ITIL Foundation certification or relevant technical work
- Collaborative, proactive, and customer-oriented mindset
Tasks
- Provide remote support for over 200 customers
- Resolve technical issues efficiently and empathetically
- Troubleshoot software and hardware incidents
- Analyze incidents following standard company procedures
- Escalate critical or complex cases to senior experts
- Maintain and grow high-level technical expertise
- Contribute to the global knowledge base
- Share best practices with global support teams
- Ensure quality and care in every customer interaction
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Microsoft SQL Server
- DICOM
- HL7
- T-SQL
- PowerShell
- ISCV
- XPER
- IBE
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Philips and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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PHPhilips
Remote Support Engineer with DICOM and HL7(m/w/x)
Böblingen
from 59,015.46 / year
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Troubleshooting software/hardware incidents for 200+ medical tech customers, specializing in DICOM and HL7. Fluent German and customer-facing technical support experience required. Structured escalation path for complex cases, diverse customer base.
Requirements
- Fluent German and good English skills
- Experience in customer-facing technical support
- Strong analytical and problem-solving abilities
- Degree in Computer Science or related
- Knowledge of SQL Server, DICOM, HL7, T-SQL, or scripting
- ITIL Foundation certification or relevant technical work
- Collaborative, proactive, and customer-oriented mindset
Tasks
- Provide remote support for over 200 customers
- Resolve technical issues efficiently and empathetically
- Troubleshoot software and hardware incidents
- Analyze incidents following standard company procedures
- Escalate critical or complex cases to senior experts
- Maintain and grow high-level technical expertise
- Contribute to the global knowledge base
- Share best practices with global support teams
- Ensure quality and care in every customer interaction
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Microsoft SQL Server
- DICOM
- HL7
- T-SQL
- PowerShell
- ISCV
- XPER
- IBE
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Philips and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Philips
Industry
Healthcare
Description
Das Unternehmen trägt durch innovative Lösungen zur Verbesserung der Lebensqualität von 3 Milliarden Menschen bei.
Not a perfect match?
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Remote Support Engineer with DICOM and HL7(m/w/x)
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