BioNTech SE
(Senior) Product Owner SAP FI/CO(m/w/x)
Full-timeOn-siteExperienced
Mainz
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BIBioNTech SE
Product Owner for Customer Care Channels(m/w/x)
Mainz
Full-timeOn-siteSenior
Nejo AI Summary
Lead unification of telephony and ticketing systems for Customer Care Channels at pharmaceutical company. Experience managing telephony/ticketing systems and platform migration track record required. Flexible hours, vacation account.
Requirements
- 5+ years experience in product ownership or related IT role
- Experience managing telephony and ticketing systems
- Track record in platform migration projects
- Experience in ESM environments or ITIL-based frameworks
- Understanding of Agile methodologies and backlog management
- Experience working with cross-functional teams
- Familiarity with business process optimization
- Ability to manage customer care platform roadmaps
- Strong stakeholder management and communication skills
- Understanding of platform configurations and integrations
- Knowledge of telephony and contact center platforms
- Data-driven decision making and analytics skills
- Ability to drive change management and adoption
- Problem-solving and critical thinking skills
- Fluent English skills
Tasks
- Define the vision and roadmap for telephony and ticketing systems
- Align system goals with the organization’s ESM strategy
- Lead the unification of Customer Care Channels
- Ensure workflow continuity and minimal disruption during integrations
- Gather requirements from internal and external stakeholders
- Prioritize features to meet business and technical needs
- Drive continuous improvements to enhance usability and service levels
- Support change management through clear communication and training guidance
- Monitor system performance and troubleshoot technical issues
- Coordinate with technical teams to ensure security and compliance
- Manage contract and service delivery for implementation partners
- Lead and steer a small team of internal and external members
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Genesys
- Zendesk
- ServiceNow
- ESM
- ITIL
- Agile
Benefits
Flexible Working
- Flexible hours
More Vacation Days
- Vacation account
Learning & Development
- Digital Learning
- LinkedIn Learning
Career Advancement
- Performance and talent development
- Leadership development
Other Benefits
- Apprenticeships
- Support for full potential
Informal Culture
- Culture on an equal footing
Purpose-Driven Work
- Opportunities to shape and impact
Company Bike
- Company bike
Public Transport Subsidies
- Job ticket
- Deutschlandticket
Retirement Plans
- Employer-funded pension
Childcare
- Childcare
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of BioNTech SE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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BIBioNTech SE
Product Owner for Customer Care Channels(m/w/x)
Mainz
Full-timeOn-siteSenior
Nejo AI Summary
Lead unification of telephony and ticketing systems for Customer Care Channels at pharmaceutical company. Experience managing telephony/ticketing systems and platform migration track record required. Flexible hours, vacation account.
Requirements
- 5+ years experience in product ownership or related IT role
- Experience managing telephony and ticketing systems
- Track record in platform migration projects
- Experience in ESM environments or ITIL-based frameworks
- Understanding of Agile methodologies and backlog management
- Experience working with cross-functional teams
- Familiarity with business process optimization
- Ability to manage customer care platform roadmaps
- Strong stakeholder management and communication skills
- Understanding of platform configurations and integrations
- Knowledge of telephony and contact center platforms
- Data-driven decision making and analytics skills
- Ability to drive change management and adoption
- Problem-solving and critical thinking skills
- Fluent English skills
Tasks
- Define the vision and roadmap for telephony and ticketing systems
- Align system goals with the organization’s ESM strategy
- Lead the unification of Customer Care Channels
- Ensure workflow continuity and minimal disruption during integrations
- Gather requirements from internal and external stakeholders
- Prioritize features to meet business and technical needs
- Drive continuous improvements to enhance usability and service levels
- Support change management through clear communication and training guidance
- Monitor system performance and troubleshoot technical issues
- Coordinate with technical teams to ensure security and compliance
- Manage contract and service delivery for implementation partners
- Lead and steer a small team of internal and external members
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Genesys
- Zendesk
- ServiceNow
- ESM
- ITIL
- Agile
Benefits
Flexible Working
- Flexible hours
More Vacation Days
- Vacation account
Learning & Development
- Digital Learning
- LinkedIn Learning
Career Advancement
- Performance and talent development
- Leadership development
Other Benefits
- Apprenticeships
- Support for full potential
Informal Culture
- Culture on an equal footing
Purpose-Driven Work
- Opportunities to shape and impact
Company Bike
- Company bike
Public Transport Subsidies
- Job ticket
- Deutschlandticket
Retirement Plans
- Employer-funded pension
Childcare
- Childcare
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of BioNTech SE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
BioNTech SE
Industry
Pharmaceuticals
Description
Das Unternehmen entwickelt bahnbrechende Medikamente zur Verbesserung der globalen Gesundheit und zur Bekämpfung von Krankheiten.
Not a perfect match?
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