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Product Owner - AI Customer Service(m/w/x)
Developing solutions for customer service case automation and knowledge retrieval at a global mobility provider. Experience with Cognigy, Salesforce, or Genesys platforms preferred. 30 days vacation, plus SIXT rental and share discounts.
Requirements
- Experience in digital Product Management
- Experience in agile environments
- Driving data- or AI-based products
- Experience with AI/ML or conversational AI
- Experience with Cognigy, Salesforce, or Genesys
- Adeptness in AI model evaluation metrics
- Experience with AI-driven knowledge systems
- Excellent logical, analytical, and strategic skills
- Efficient work structuring and goal setting
- Experience in multicultural stakeholder management
- Strong consensus-building and decision-making skills
Tasks
- Develop customer-oriented AI solutions for case automation
- Design case classification and knowledge retrieval systems
- Drive the AI roadmap for customer service transformation
- Manage the product lifecycle from requirements to launch
- Partner with the GenAI Engineering team
- Define evaluation frameworks for model selection
- Optimize AI solution performance through analytics
- Analyze market trends and current tooling landscapes
- Collaborate with stakeholders and C-level decision-makers
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Scrum
- Kanban
- AI/ML
- Conversational AI
- Cognigy
- Salesforce Service Cloud
- Genesys
- RAG-based solutions
Benefits
More Vacation Days
- 30 days of vacation
Flexible Working
- Hybrid working model
- Flexible working hours
Corporate Discounts
- SIXT rental discounts
- SIXT+ subscription discounts
- Exclusive partner deals
Other Benefits
- SIXT share and ride discounts
- Capital-forming benefits
- Gaming area
Company Vehicle
- Vehicle leasing offers
Additional Allowances
- €20 monthly mobility allowance
Retirement Plans
- Company retirement plan
Healthcare & Fitness
- Modern SIXT gym
Team Events
- SIXT choir
Free or Subsidized Food
- High-quality employee restaurant
Social Impact
- Annual volunteering day
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Product Owner - AI Customer Service(m/w/x)
Developing solutions for customer service case automation and knowledge retrieval at a global mobility provider. Experience with Cognigy, Salesforce, or Genesys platforms preferred. 30 days vacation, plus SIXT rental and share discounts.
Requirements
- Experience in digital Product Management
- Experience in agile environments
- Driving data- or AI-based products
- Experience with AI/ML or conversational AI
- Experience with Cognigy, Salesforce, or Genesys
- Adeptness in AI model evaluation metrics
- Experience with AI-driven knowledge systems
- Excellent logical, analytical, and strategic skills
- Efficient work structuring and goal setting
- Experience in multicultural stakeholder management
- Strong consensus-building and decision-making skills
Tasks
- Develop customer-oriented AI solutions for case automation
- Design case classification and knowledge retrieval systems
- Drive the AI roadmap for customer service transformation
- Manage the product lifecycle from requirements to launch
- Partner with the GenAI Engineering team
- Define evaluation frameworks for model selection
- Optimize AI solution performance through analytics
- Analyze market trends and current tooling landscapes
- Collaborate with stakeholders and C-level decision-makers
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Scrum
- Kanban
- AI/ML
- Conversational AI
- Cognigy
- Salesforce Service Cloud
- Genesys
- RAG-based solutions
Benefits
More Vacation Days
- 30 days of vacation
Flexible Working
- Hybrid working model
- Flexible working hours
Corporate Discounts
- SIXT rental discounts
- SIXT+ subscription discounts
- Exclusive partner deals
Other Benefits
- SIXT share and ride discounts
- Capital-forming benefits
- Gaming area
Company Vehicle
- Vehicle leasing offers
Additional Allowances
- €20 monthly mobility allowance
Retirement Plans
- Company retirement plan
Healthcare & Fitness
- Modern SIXT gym
Team Events
- SIXT choir
Free or Subsidized Food
- High-quality employee restaurant
Social Impact
- Annual volunteering day
About the Company
SIXT
Industry
Transportation
Description
The company is a globally leading mobility service provider offering car rental, car sharing, taxi services, and car subscriptions.
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