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MetaCompliance
last mo.

Pre-Sales & Onboarding Specialist(m/w/x)

Leipzig
Full-timeWith Home OfficeJunior

Description

In this role, you will guide customers through their journey with MetaCompliance, from initial product demos to successful onboarding. You will manage evaluations, deliver training, and ensure a smooth transition to the platform, all while collaborating with various teams to maximize customer success.

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Requirements

  • •Fluency in German and strong communication skills in English
  • •1+ years of experience in customer-facing roles
  • •Experience working with SaaS products
  • •Strong presentation, communication, and coordination skills
  • •Ability to manage several customers and projects simultaneously
  • •Comfortable working independently and in a cross-functional team
  • •Ability to quickly learn new software and explain it simply to customers
  • •Experience in SaaS onboarding, implementation, or enablement roles
  • •Familiarity with cybersecurity, digital compliance, or IT concepts
  • •Experience working with Account Executives, CSMs, and Support teams
  • •Prior exposure to Pre-Sales work
  • •French or any other European language is a plus

Work Experience

1 year

Tasks

  • •Partner with Account Executives to position MetaCompliance during evaluations
  • •Prepare and configure customer trial environments using templates
  • •Identify key themes that matter most to each prospect
  • •Deliver engaging demonstrations and walkthroughs
  • •Support customer questions during trial calls
  • •Ensure demo materials and documentation are tailored and up to date
  • •Take ownership of the customer journey post-contract
  • •Deliver structured onboarding programs across multiple modules
  • •Train end users and admins on effective platform usage
  • •Guide customers through setup and early adoption
  • •Coordinate with Support for technical issues and escalate as needed
  • •Collaborate with AEs and CSMs for smooth handover and success milestones
  • •Track onboarding progress and drive activation and engagement
  • •Maintain clear documentation and provide best-practice recommendations

Languages

German – Native

English – Business Fluent

Benefits

Learning & Development

  • •Structured development path

Informal Culture

  • •Opportunity to work with international colleagues

Modern Equipment

  • •Modern SaaS environment with full training

Other Benefits

  • •Clear onboarding processes

Flexible Working

  • •Hybrid working model

Team Events

  • •Company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MetaCompliance and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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