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Operations Support Agent(m/w/x)
Investigating failed urgent package deliveries, reallocating shipments, and handling customer inquiries for a global express transportation company. Fast-paced environment with strict timelines required. Tuition Assistance Program, Employee Assistance Program.
Requirements
- Good communication and social skills
- Ability to work in a fast-paced environment with strict timelines
- Ability to manage own time effectively with attention to detail
Tasks
- Ensure timely delivery of urgent packages
- Answer customer calls regarding shipment collection and delivery inquiries
- Investigate and resolve failed shipment deliveries or collections
- Prioritize and reallocate failed deliveries for next-day service
- Enter data into the in-house tracking system
- Communicate effectively with the team and management
- Adhere to FedEx processes, procedures, and regulatory requirements
Education
- Compulsory education
Languages
- English – Business Fluent
Benefits
Competitive Pay
- Attractive compensation package
Learning & Development
- Training and on-the-job learning
- Extensive learning resources
Additional Allowances
- Tuition Assistance Program
Mental Health Support
- Employee Assistance Program
Corporate Discounts
- Employee reduced-rate shipping
Career Advancement
- Great career opportunities
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Not a perfect match?
- G02 United Parcel Service Deutschland S.a r.l. & Co. OHGFull-timeOn-siteEntry LevelNeuss
- FedEx Express Deutschland GmbH
Ausbildung zur Kauffrau / zum Kaufmann für Spedition und Logistikdienstleistung(m/w/x)
Full-timeApprenticeshipOn-siteHilden - DEJ FedEx Express Deutschland GmbH
Ausbildung zur Kauffrau / zum Kaufmann für Spedition und Logistikdienstleistung(m/w/x)
Full-timeApprenticeshipOn-siteHilden - DEJ FedEx Express Deutschland GmbH
Special Services Supervisor VAS(m/w/x)
Full-timeOn-siteNot specifiedRatingen - DEJ FedEx Express Deutschland GmbH
Special Services Handler(m/w/x)
Full-timeOn-siteExperiencedRatingen
Operations Support Agent(m/w/x)
Investigating failed urgent package deliveries, reallocating shipments, and handling customer inquiries for a global express transportation company. Fast-paced environment with strict timelines required. Tuition Assistance Program, Employee Assistance Program.
Requirements
- Good communication and social skills
- Ability to work in a fast-paced environment with strict timelines
- Ability to manage own time effectively with attention to detail
Tasks
- Ensure timely delivery of urgent packages
- Answer customer calls regarding shipment collection and delivery inquiries
- Investigate and resolve failed shipment deliveries or collections
- Prioritize and reallocate failed deliveries for next-day service
- Enter data into the in-house tracking system
- Communicate effectively with the team and management
- Adhere to FedEx processes, procedures, and regulatory requirements
Education
- Compulsory education
Languages
- English – Business Fluent
Benefits
Competitive Pay
- Attractive compensation package
Learning & Development
- Training and on-the-job learning
- Extensive learning resources
Additional Allowances
- Tuition Assistance Program
Mental Health Support
- Employee Assistance Program
Corporate Discounts
- Employee reduced-rate shipping
Career Advancement
- Great career opportunities
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
DEJ FedEx Express Deutschland GmbH
Industry
Transportation
Description
FedEx Express is one of the world's largest express transportation companies, delivering for customers with solutions across more than 220 countries.
Not a perfect match?
- G02 United Parcel Service Deutschland S.a r.l. & Co. OHG
Inside Sales Associate(m/w/x)
Full-timeOn-siteEntry LevelNeuss - FedEx Express Deutschland GmbH
Ausbildung zur Kauffrau / zum Kaufmann für Spedition und Logistikdienstleistung(m/w/x)
Full-timeApprenticeshipOn-siteHilden - DEJ FedEx Express Deutschland GmbH
Ausbildung zur Kauffrau / zum Kaufmann für Spedition und Logistikdienstleistung(m/w/x)
Full-timeApprenticeshipOn-siteHilden - DEJ FedEx Express Deutschland GmbH
Special Services Supervisor VAS(m/w/x)
Full-timeOn-siteNot specifiedRatingen - DEJ FedEx Express Deutschland GmbH
Special Services Handler(m/w/x)
Full-timeOn-siteExperiencedRatingen