NTT DATA
MS Engineer (L1)(m/w/x)
Full-timeOn-siteExperienced
Regensburg
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First-line incident resolution and monitoring for client IT infrastructure. Basic networking and security understanding, disciplined ticket handling essential. Process-driven support environment with clear SOPs.
Requirements
- Basic understanding of networking and security technologies
- Disciplined ticket handling and SOP adherence
- Ability to resolve tickets using knowledge articles
- Good understanding of ITSM tools and processes
- Strong planning and contingency skills
- Strong work ethic and flexibility for overtime
- Adaptability to changing environments
- Client-focused approach
- Intercultural communication and collaboration skills
- Excellent active listening skills
- Positive outlook and resilience under pressure
- Bachelor’s degree in IT/computing or equivalent experience
Tasks
- Provide managed services for client IT infrastructure
- Identify and resolve technical incidents proactively
- Monitor client infrastructure to detect errors
- Investigate root causes of first-line incidents
- Follow approved procedures for request fulfillment
- Provide support via telephone, ITSM tickets, and chat
- Execute patching and configuration maintenance activities
- Manage smooth shift handovers for continuous service
- Identify optimization and automation opportunities
- Support project work and disaster recovery tests
- Escalate complex incidents and requests when necessary
- Update knowledge bases and share technical insights
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Pulse Secure SSL VPN
- Virtual Juniper
- Palo Alto
- Fortinet Firewalls
- Cisco Nexus switches
- ASr routers
- ISr routers
- Cisco ACS
- ISE
- Meraki switches
- BGP
- OSPF
- EIGrP
- ITSM tools
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NTT DATA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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First-line incident resolution and monitoring for client IT infrastructure. Basic networking and security understanding, disciplined ticket handling essential. Process-driven support environment with clear SOPs.
Requirements
- Basic understanding of networking and security technologies
- Disciplined ticket handling and SOP adherence
- Ability to resolve tickets using knowledge articles
- Good understanding of ITSM tools and processes
- Strong planning and contingency skills
- Strong work ethic and flexibility for overtime
- Adaptability to changing environments
- Client-focused approach
- Intercultural communication and collaboration skills
- Excellent active listening skills
- Positive outlook and resilience under pressure
- Bachelor’s degree in IT/computing or equivalent experience
Tasks
- Provide managed services for client IT infrastructure
- Identify and resolve technical incidents proactively
- Monitor client infrastructure to detect errors
- Investigate root causes of first-line incidents
- Follow approved procedures for request fulfillment
- Provide support via telephone, ITSM tickets, and chat
- Execute patching and configuration maintenance activities
- Manage smooth shift handovers for continuous service
- Identify optimization and automation opportunities
- Support project work and disaster recovery tests
- Escalate complex incidents and requests when necessary
- Update knowledge bases and share technical insights
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Pulse Secure SSL VPN
- Virtual Juniper
- Palo Alto
- Fortinet Firewalls
- Cisco Nexus switches
- ASr routers
- ISr routers
- Cisco ACS
- ISE
- Meraki switches
- BGP
- OSPF
- EIGrP
- ITSM tools
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NTT DATA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
NTT DATA
Industry
IT
Description
Das Unternehmen ist ein weltweit führendes Unternehmen für IT-Lösungen und -Dienstleistungen, das Menschen, Daten und Dinge zusammenbringt, um eine bessere und nachhaltigere Zukunft zu schaffen.
Not a perfect match?
- NTT DATA
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