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HE
Hero Group
yesterday

Microsoft Office 365 Support Specialist(m/w/x)

Lenzburg
Full-timeWith Home OfficeJunior

Description

You will resolve complex Microsoft 365 issues for a global user base, combining technical troubleshooting with collaborative coaching to ensure digital operations run smoothly.

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Requirements

  • Vocational education in IT or similar
  • Knowledge of Microsoft 365 and products
  • Familiarity with PowerShell
  • Fluent English skills
  • Strong communication and international teamwork
  • Willingness to develop knowledge
  • Experience in 2nd line role
  • ITIL or Microsoft certification
  • Proactive, analytical, customer-focused mindset

Education

Vocational certification

Tasks

  • Analyze and resolve 2nd line Microsoft 365 incidents
  • Document technical issues within the M365 ecosystem
  • Collaborate with international teams and end users
  • Coach 1st line colleagues on complex technical problems
  • Configure and administer the Microsoft 365 environment
  • Perform regular updates within M365 applications
  • Contribute to knowledge sharing and process improvements
  • Coordinate with the Global Service Desk for ticket handling
  • Participate in technical training and presentations
  • Communicate with a global user base
  • Escalate incidents to 3rd line support or external vendors

Tools & Technologies

Microsoft 365PowerShellITIL (v4)MS-900MD-102

Languages

EnglishBusiness Fluent

Benefits

Flexible Working

  • Flexible hybrid working environment
  • Flexible working hours
  • Hybrid working

Startup Environment

  • High independence

Competitive Pay

  • Competitive salary

Informal Culture

  • International team

Learning & Development

  • Personal development opportunities
  • Training and certifications

Modern Office

  • Modern workplace
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Hero Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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