Delivery Hero
Product Manager - Logistics, Service Support Experience(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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DEDelivery Hero
Manager, Product Operations Support - (Logistics, Rider)(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Leading rider product support for 65 countries using the Rider App and logistics tools. 2+ years people management experience required. 27 days holiday, €1000 educational budget.
Requirements
- 4+ years product operations, technical support, or product management
- Logistics, marketplace, or on-demand delivery background is a plus
- 2+ years people management experience
- Track record of driving team performance
- Technically solid, comfortable investigating product issues
- Able to read system behavior
- Engage with engineers on root cause
- Strong communication and stakeholder management skills
- Work across operations, product, and engineering teams
- Multi-market environment experience
- Exceptional prioritization under pressure
- Assess competing demands across markets and ticket types
- Make clear, defensible calls on priorities
- Process-driven, spot inefficiencies
- Build structure around inefficiencies
- Ensure fixes stick
- Actively use AI tools in work
- Apply AI tools to support workflows
- Jira-native, manage work in Jira
- Track issues in Jira
- Report on progress in Jira
Tasks
- Lead the Rider Product Support team in Logistics
- Support 70 countries using the Rider App and logistics tools
- Tackle high-impact challenges for efficient delivery operations
- Improve experiences for riders, customers, and merchants globally
- Optimize delivery operations and support expansion into new areas
- Manage a team of 4 Product Support Specialists
- Triage and resolve bugs and configuration requests
- Orchestrate product rollouts across global markets
- Lead and improve core operating metrics
- Redesign team processes for efficiency and scalability
- Integrate AI tooling to automate support workflows
- Ensure accurate bug and misconfiguration distinction
- Route validated issues to engineering with full context
- Handle change requests with clear alignment
- Drive cross-functional alignment with product and engineering
- Plan and execute large-scale product rollouts
- Set performance standards and coach team members
- Raise the bar on team output quality and speed
Work Experience
- 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Jira
Benefits
More Vacation Days
- 27 days holiday
- Extra holiday day on 2nd year of service
- Extra holiday day on 3rd year of service
Additional Allowances
- 1000 EUR Educational Budget
- Digital Meal Vouchers
- Food Vouchers
Learning & Development
- Language courses
- Udemy Business platform access
Family Support
- Parental support
Healthcare & Fitness
- Health checkups
- Gym subsidy
Mental Health Support
- Meditation
Company Bike
- Bicycle subsidy
Competitive Pay
- Employee Share Purchase Plan
Workation & Sabbatical
- Sabbatical Bank
Public Transport Subsidies
- Public Transportation Ticket Discount
Other Benefits
- Life & Accident Insurance
Retirement Plans
- Corporate Pension Plan
Corporate Discounts
- Corporate Discounts
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Delivery Hero and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DEDelivery Hero
Manager, Product Operations Support - (Logistics, Rider)(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Leading rider product support for 65 countries using the Rider App and logistics tools. 2+ years people management experience required. 27 days holiday, €1000 educational budget.
Requirements
- 4+ years product operations, technical support, or product management
- Logistics, marketplace, or on-demand delivery background is a plus
- 2+ years people management experience
- Track record of driving team performance
- Technically solid, comfortable investigating product issues
- Able to read system behavior
- Engage with engineers on root cause
- Strong communication and stakeholder management skills
- Work across operations, product, and engineering teams
- Multi-market environment experience
- Exceptional prioritization under pressure
- Assess competing demands across markets and ticket types
- Make clear, defensible calls on priorities
- Process-driven, spot inefficiencies
- Build structure around inefficiencies
- Ensure fixes stick
- Actively use AI tools in work
- Apply AI tools to support workflows
- Jira-native, manage work in Jira
- Track issues in Jira
- Report on progress in Jira
Tasks
- Lead the Rider Product Support team in Logistics
- Support 70 countries using the Rider App and logistics tools
- Tackle high-impact challenges for efficient delivery operations
- Improve experiences for riders, customers, and merchants globally
- Optimize delivery operations and support expansion into new areas
- Manage a team of 4 Product Support Specialists
- Triage and resolve bugs and configuration requests
- Orchestrate product rollouts across global markets
- Lead and improve core operating metrics
- Redesign team processes for efficiency and scalability
- Integrate AI tooling to automate support workflows
- Ensure accurate bug and misconfiguration distinction
- Route validated issues to engineering with full context
- Handle change requests with clear alignment
- Drive cross-functional alignment with product and engineering
- Plan and execute large-scale product rollouts
- Set performance standards and coach team members
- Raise the bar on team output quality and speed
Work Experience
- 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Jira
Benefits
More Vacation Days
- 27 days holiday
- Extra holiday day on 2nd year of service
- Extra holiday day on 3rd year of service
Additional Allowances
- 1000 EUR Educational Budget
- Digital Meal Vouchers
- Food Vouchers
Learning & Development
- Language courses
- Udemy Business platform access
Family Support
- Parental support
Healthcare & Fitness
- Health checkups
- Gym subsidy
Mental Health Support
- Meditation
Company Bike
- Bicycle subsidy
Competitive Pay
- Employee Share Purchase Plan
Workation & Sabbatical
- Sabbatical Bank
Public Transport Subsidies
- Public Transportation Ticket Discount
Other Benefits
- Life & Accident Insurance
Retirement Plans
- Corporate Pension Plan
Corporate Discounts
- Corporate Discounts
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Delivery Hero and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Delivery Hero
Industry
Logistics
Description
The company is a pioneering local delivery platform operating in over 70 countries, focused on delivering an amazing experience.
Not a perfect match?
- Delivery Hero
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Full-timeWith HomeofficeExperiencedBerlin - Delivery Hero
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Full-timeWith HomeofficeSeniorBerlin - Delivery Hero
Senior Manager Software Engineering - (Logistics, Time Estimations)(m/w/x)
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Manager, Software Engineering, Java/Kotlin(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Delivery Hero
Product Manager - (Fintech, Payments)(m/w/x)
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