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L2 Onsite Support Engineer(m/w/x)

Vionnaz
Full-timeOn-siteExperienced

Onsite hardware/software support for business applications in a regulated environment. Very good French and English fluency required. Gift vouchers, employee referral program.

Requirements

  • Minimum 3 years onsite IT support experience
  • Experience in pharmaceutical or regulated environment (advantageous)
  • Very good French (spoken and written)
  • Very good English (spoken and written)
  • Experience with workstation hardware, software, and office tools
  • Knowledge of IT service management (incidents, requests, changes)
  • Good communication skills
  • Good problem-solving skills
  • Ability to work with multiple global IT teams
  • Ability to work with local departments simultaneously
  • Friendliness
  • Flexibility
  • Fast learner
  • Strong team player
  • Good planning abilities
  • Good organizational abilities
  • Valid criminal record certificate (not older than 3 months)
  • Certification
  • Associate degree

Tasks

  • Provide support for business applications, office tools, and workstation hardware/software
  • Coordinate with Global IT Service Desk and external providers
  • Resolve technical issues and service requests
  • Monitor and follow up on incidents
  • Monitor service requests and change management activities
  • Ensure timely resolution of incidents and requests
  • Deploy, set up, and configure fixed and mobile hardware
  • Manage user access rights and permissions
  • Monitor backup processes and data integrity
  • Support local digital initiatives
  • Implement production tools and new hardware/software
  • Ensure GMP and data integrity compliance
  • Maintain IT equipment documentation and asset inventory
  • Manage IT equipment lifecycle
  • Manage hardware stock levels and spare parts
  • Address Shop Floor Management IT inquiries
  • Collaborate with Engineering Department and OT teams

Work Experience

  • 3 years

Education

  • Vocational certification

Languages

  • FrenchBusiness Fluent
  • EnglishBusiness Fluent

Tools & Technologies

  • workstation hardware
  • workstation software
  • office tools

Benefits

Corporate Discounts

  • Gift vouchers

Other Benefits

  • Employee referral program

Learning & Development

  • Development opportunities

Informal Culture

  • Friendly work environment

Team Events

  • Company-sponsored events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of D-ploy and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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