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BIBitcoin Suisse AG

IT Support Specialist(m/w/x)

Zug
Full-timeWith Home OfficeExperienced
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1st line IT support for crypto-native financial services, managing incidents and user requests. Microsoft 365, Intune, and Entra ID administration experience required. Option for crypto salary, high autonomy.

Requirements

  • IT apprenticeship or relevant professional experience in 1st level support
  • Solid understanding of IT service desk and incident management processes
  • Experience with Microsoft 365 administration, Intune, and Entra ID/OnPrem AD user and access management
  • Ability to prioritize and manage multiple tickets
  • Good documentation skills
  • Scripting knowledge (PowerShell) is a plus
  • Fluency in German and English
  • Valid working permit for Switzerland

Tasks

  • Serve as first point of contact for IT issues and requests
  • Provide timely 1st line support for hardware and software
  • Log, triage, and manage incidents according to SLAs
  • Escalate complex cases to 2nd/3rd line support with clear documentation
  • Keep users informed on progress and resolution timelines
  • Troubleshoot and resolve common hardware issues
  • Perform basic hardware replacements
  • Set up and configure workstations for new starters
  • Manage asset tagging and inventory
  • Coordinate equipment returns and decommissioning
  • Support Microsoft 365 environment (mailboxes, permissions, Teams, calls/meetings)
  • Manage user accounts, access, and security
  • Administer users and services via OnPrem AD and Microsoft Entra ID
  • Enroll, configure, and troubleshoot devices using Microsoft Intune

Work Experience

  • approx. 1 - 4 years

Education

  • Vocational certification

Languages

  • German – Native
  • English – Native

Tools & Technologies

  • Microsoft 365
  • Exchange
  • Teams
  • SharePoint
  • Microsoft Intune
  • Microsoft Entra ID
  • Azure AD
  • OnPrem AD
  • PowerShell

Benefits

Startup Environment

  • Work with crypto experts
  • Office in Crypto Valley

Informal Culture

  • Positive team culture

Team Events

  • Regular team events

Purpose-Driven Work

  • High autonomy and responsibility

Competitive Pay

  • Option for crypto salary

Healthcare & Fitness

  • Sport over lunch activities

Workation & Sabbatical

  • Workation flexibility (EU countries)
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bitcoin Suisse AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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