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SI
SIXT
22d ago

IT Support Lead(m/w/x)

München
Full-timeWith Home OfficeSenior

Description

As an IT Support Lead, you will guide a dedicated team in providing essential technical support to over 1,000 employees. Your role involves enhancing service delivery, resolving IT issues, and contributing to the international growth strategy.

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Requirements

  • •IT apprenticeship completion and several years of practical experience in IT system administration
  • •Proven leadership experience and team management skills
  • •Excellent communication skills in German and English
  • •Systematic approach to complex IT problems
  • •Ability to adapt quickly to new technologies and thrive in an international environment
  • •Experience with modern ITSM tools (ServiceNow, Jira, Confluence) and other technologies (Mac, MS Entra, Windows, Teams)

Education

Vocational certification

Work Experience

approx. 4 - 6 years

Tasks

  • •Provide technical support for daily operations
  • •Offer on-site support for end users, including VIPs
  • •Lead and manage a team of three tech professionals
  • •Recruit, coach, and set objectives for team members
  • •Conduct performance appraisals for team members
  • •Develop and standardize efficient support processes
  • •Document support processes to enhance service delivery
  • •Identify and analyze structural IT issues proactively
  • •Coordinate with departments to develop sustainable solutions
  • •Manage incidents and escalations for on-site support
  • •Shape the international growth strategy for IT support
  • •Explore expanding support operations and Service Desk responsibilities globally

Tools & Technologies

ServiceNowJiraConfluenceMacMS EntraWindowsTeams

Languages

German – Business Fluent

English – Business Fluent

Benefits

Additional Allowances

  • •Monthly mobility allowance
  • •Capital-forming benefits

Retirement Plans

  • •Retirement plan contribution

Healthcare & Fitness

  • •Access to modern gym

Team Events

  • •Various leisure activities

Free or Subsidized Food

  • •High-quality employee restaurant

More Vacation Days

  • •30 days of vacation

Social Impact

  • •Volunteer day
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SIXT and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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