IT Site Support Engineer II(m/w/x)

Requirements

• Ability to lift 40 lbs. without assistance
• Adherence to GMP Safety Standards
• Advanced Degree (no experience) or Bachelor's Degree plus 2 years experience in desktop support or systems administration
• Preferred study in Computer Science, IT, Engineering or related field
• ITIL certification (preferred)
• Strong proficiency in Windows/Mac OS and Active Directory administration
• Advanced troubleshooting skills (hardware, software, network)
• Experience with IT Service Management tools (e.g., ServiceNow)
• Knowledge of network protocols, VPN, wireless, security best practices
• Expertise in PC/laptop deployment, imaging, configuration management
• Ability to manage data center infrastructure
• Experience with vendor management and coordination
• Strong documentation and knowledge base maintenance skills
• Excellent verbal and written communication abilities
• Proven customer service orientation and problem-solving
• Ability to work independently and as part of a team
• Multi-tasking and effective prioritization skills
• Availability for occasional on-call or off-hours support
• Proficiency with Microsoft 365 suite and collaboration tools
• Physical ability to lift/move equipment up to 35 lbs (occasionally)

Tasks

• Maintain technology infrastructure
• Optimize technology infrastructure
• Provide hands-on technical support
• Perform project work
• Resolve complex issues
• Implement effective solutions
• Work with cross-functional teams
• Manage endpoints
• Provide infrastructure support
• Work independently
• Communicate with team members
• Communicate with stakeholders
• Troubleshoot hardware issues
• Troubleshoot software issues
• Troubleshoot network connectivity issues
• Manage tickets and workflows with ITSM tools
• Deploy PCs and laptops
• Image PCs and laptops
• Manage PC and laptop configurations
• Manage data center infrastructure
• Manage vendors
• Coordinate with vendors
• Create documentation
• Maintain knowledge base
• Provide customer service
• Prioritize tasks effectively
• Participate in on-call rotation
• Provide off-hours support

Education

Languages

Tools & Technologies