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THThe Kusnacht Practice AG

IT Manager(m/w/x)

Zollikon
Full-timeOn-siteExperienced
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On-site IT support and coordination for a mental health treatment center. Experience with outsourced IT providers and Microsoft 365 required. Onboarding process and opportunities for impact.

Requirements

  • IT, Computer Science, or related education/training
  • Experience with outsourced IT providers or managed service
  • Good understanding of IT infrastructure, OS, networks, business apps
  • Previous experience implementing AI tools
  • Solid working knowledge of Microsoft 365
  • Familiarity with general cloud-based applications
  • Excellent English command (C1 level)
  • Good German command (B2 level minimum)
  • Service-oriented mindset
  • Strong communication skills
  • Strong organisational skills
  • Willingness to learn healthcare IT
  • Willingness to learn Swiss data protection
  • Willingness to learn information security best practices
  • High discretion handling sensitive data
  • High reliability handling sensitive data
  • Structured approach
  • Proactive approach
  • Comfortable in regulated healthcare environment
  • Eligibility to work in Switzerland
  • Experience in healthcare, medical practices, or regulated environments
  • Familiarity with ticketing systems
  • Familiarity with endpoint management tools
  • Familiarity with basic networking concepts
  • Entry level IT or cloud certifications

Tasks

  • Act as the primary on-site IT point of contact
  • Coordinate IT topics between internal users and external providers
  • Support day-to-day IT system operations
  • Handle and track IT support requests
  • Resolve first-level IT issues
  • Escalate complex IT issues to outsourced partners
  • Troubleshoot hardware, equipment, printers, and network connectivity
  • Lead external IT service providers
  • Set up and maintain workstations and mobile devices
  • Manage user accounts and access rights
  • Support IT onboarding and offboarding processes
  • Prepare devices for new users
  • Manage system access for new users
  • Maintain IT documentation for onboarding/offboarding
  • Support cybersecurity and data protection practices
  • Manage access controls
  • Implement endpoint protection
  • Ensure secure remote access
  • Handle sensitive patient data securely
  • Assist with business continuity processes
  • Assist with disaster recovery processes
  • Maintain IT documentation
  • Maintain system inventories
  • Maintain user guides
  • Support coordination of core healthcare applications
  • Support daily use of core healthcare applications
  • Support coordination of business applications
  • Support daily use of business applications
  • Prepare reports on IT services and costs
  • Prepare reports on IT performance
  • Suggest areas for IT service improvement
  • Identify recurring IT issues
  • Contribute to IT service improvement
  • Contribute to user experience improvement
  • Support coordination of the core application landscape
  • Support optimization of the core application landscape

Work Experience

  • approx. 1 - 4 years

Education

  • Vocational certification

Languages

  • English – Business Fluent
  • German – Business Fluent

Tools & Technologies

  • Microsoft 365
  • AI tools
  • cloud-based applications
  • ticketing systems
  • endpoint management tools
  • networking concepts
  • Microsoft
  • Azure
  • Salesforce

Benefits

Mentorship & Coaching

  • Thorough onboarding process

Purpose-Driven Work

  • Opportunities for impact

Informal Culture

  • Respectful atmosphere
  • Open atmosphere
  • International atmosphere
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of The Kusnacht Practice AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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