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Internship in Customer Experience and Continuous Improvement(m/w/x)
Mapping customer service processes and enhancing digital touchpoints at a global energy technology firm. Streamlining operations with Lean/Six Sigma. Degree in Business or Engineering required. Dedicated mentorship, individual induction plan.
Requirements
- Degree in Business, Engineering, or related field
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite
- Familiarity with continuous improvement methodologies
- Interest in customer experience and operations
- Ability to work independently and multitask
- Official university certificate for mandatory internship
Tasks
- Map and analyze customer service processes
- Identify pain points and improvement areas
- Enhance digital and traditional customer touchpoints
- Analyze feedback data for actionable insights
- Streamline operations using Lean or Six Sigma
- Collaborate across departments for customer satisfaction
- Prepare reports on project progress and metrics
- Research energy sector best practices
- Create documentation and training materials
Education
- Currently in higher education
Languages
- English – Business Fluent
Tools & Technologies
- Microsoft Office Suite
- Excel
- PowerPoint
- Word
- Lean
- Six Sigma
- Agile
Benefits
Flexible Working
- Flexible working conditions
Mentorship & Coaching
- Dedicated mentorship
Startup Environment
- Supportive and inclusive environment
Not a perfect match?
- HITACHI ENERGY LTDFull-timeInternshipOn-siteZürich
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Internship in Customer Experience and Continuous Improvement(m/w/x)
Mapping customer service processes and enhancing digital touchpoints at a global energy technology firm. Streamlining operations with Lean/Six Sigma. Degree in Business or Engineering required. Dedicated mentorship, individual induction plan.
Requirements
- Degree in Business, Engineering, or related field
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite
- Familiarity with continuous improvement methodologies
- Interest in customer experience and operations
- Ability to work independently and multitask
- Official university certificate for mandatory internship
Tasks
- Map and analyze customer service processes
- Identify pain points and improvement areas
- Enhance digital and traditional customer touchpoints
- Analyze feedback data for actionable insights
- Streamline operations using Lean or Six Sigma
- Collaborate across departments for customer satisfaction
- Prepare reports on project progress and metrics
- Research energy sector best practices
- Create documentation and training materials
Education
- Currently in higher education
Languages
- English – Business Fluent
Tools & Technologies
- Microsoft Office Suite
- Excel
- PowerPoint
- Word
- Lean
- Six Sigma
- Agile
Benefits
Flexible Working
- Flexible working conditions
Mentorship & Coaching
- Dedicated mentorship
Startup Environment
- Supportive and inclusive environment
About the Company
HITACHI ENERGY LTD
Industry
Manufacturing
Description
Hitachi Energy offers interesting tasks in a highly motivated team and supports professional confidence through an individual induction plan.
Not a perfect match?
- HITACHI ENERGY LTD
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