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GUGuess Europe Sagl

Infrastructure Support (IT Helpdesk)(m/w/x)

Bioggio
Full-timeOn-siteExperienced
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Responding to technical requests and diagnosing hardware/software issues for a global sustainable company. Client OS, Active Directory, and MDM knowledge required. International environment, health programs, and promoted workshops.

Requirements

  • Good knowledge of Clients OS (Windows and MAC)
  • Knowledge of Active Directory, Entra ID and Windows Server Services
  • Knowledge of Microsoft SCCM and Intune
  • Good knowledge of common Application Package (Office, Adobe, etc.)
  • Good knowledge of Mobile devices and MDM
  • Knowledge of common IT user and user environment best practices
  • Passion for user support, customer service and problem solving
  • Excellent time management and attention to detail
  • Working on cross-functional and multi-national teams
  • Working in a critical/stressful environment
  • Strong interpersonal and communication skills
  • Fluent in English

Tasks

  • Respond to technical assistance requests
  • Monitor and respond to IT help desk tickets
  • Diagnose and resolve hardware and software issues
  • Research questions using available resources
  • Advise users on appropriate actions
  • Follow standard helpdesk procedures
  • Log all helpdesk interactions
  • Administer helpdesk software
  • Redirect problems to appropriate resources
  • Support desktops, laptops, servers, phones, printers, and system security
  • Provide ongoing system training for employees
  • Recommend system and software tools
  • Identify and escalate urgent situations
  • Track and route problems and requests
  • Document resolutions
  • Prepare activity reports
  • Perform daily infrastructure support tasks
  • Stay current with system changes and updates

Work Experience

  • 2 - 3 years

Education

  • Vocational certification

Languages

  • English – Business Fluent

Tools & Technologies

  • Windows
  • MAC
  • Active Directory
  • Entra ID
  • Windows Server Services
  • Microsoft SCCM
  • Intune
  • Office
  • Adobe
  • MDM

Benefits

Informal Culture

  • International, fresh, and dynamic working environment

Mental Health Support

  • Physical and mental health programs

Sustainability Focus

  • Sustainable projects

Learning & Development

  • Promoted workshops
  • Training and development platform

Team Events

  • Arts, sports, and social events

Corporate Discounts

  • Product discount online and in stores
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Guess Europe Sagl and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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