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SCScalable GmbH

Incident Manager(m/w/x)

München
Full-timeWith Home Office

Orchestrating incident operations processes for a European digital investment platform. ITIL certification and banking IT production knowledge required. International relocation support, work from abroad option.

Requirements

  • Technical degree or comparable further training
  • Knowledge of IT production and operations in a bank
  • Familiarity with ITIL standards, ideally with ITIL certificates
  • Strong agile mindset
  • Willingness to work cooperatively in interdisciplinary teams
  • Customer, solution, and service orientation
  • Conceptual, analytical, and communication skills
  • Willingness to participate in on-call duty
  • Very good written and spoken German
  • Very good written and spoken English

Tasks

  • Coordinate interdepartmental and provider collaboration
  • Design incident operations processes
  • Manage incident operations processes
  • Monitor incident operations processes
  • Orchestrate incident operations processes
  • Establish quality improvement measures
  • Follow up on quality improvement measures
  • Manage major incident process
  • Correct errors sustainably
  • Conduct root cause analyses
  • Communicate with management
  • Report to management

Education

  • Vocational certification

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent

Tools & Technologies

  • ITIL standards

Benefits

Other Benefits

  • International relocation support
  • Complimentary Scalable Capital PRIME+ Broker subscription

Workation & Sabbatical

  • Work from abroad opportunity

Retirement Plans

  • Company pension scheme

Public Transport Subsidies

  • 50% contribution for Deutschland Jobticket

Corporate Discounts

  • Flexible and discounted sports activities
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