LGT Bank (Schweiz) AG
Head of Reception & Cash Desk(m/w/x)
Full-timeOn-siteExperienced
Zürich
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CHCH10 - BJB Bank Julius Baer & Co. Ltd.
Head of Reception(m/w/x)
Zürich
Full-timeOn-siteSenior
Nejo AI Summary
Overseeing reception teams across three Swiss locations for a private bank. Strong leadership and client service focus required. Daily operations management, shift scheduling, and fostering a culture of elegance.
Requirements
- Strong leadership for staff management and mentoring
- Exceptional client service focus
- Professional, discrete, and courteous demeanor
- Calm assurance and cultural sensitivity awareness
- Written and verbal fluency in German
- Written and verbal fluency in English
- Additional languages (French, Italian, Spanish) advantageous
- Operational expertise in front desk functions
- Expertise in welcoming protocols
- Expertise in call handling
- Expertise in meeting coordination
- Expertise in office logistics across multiple sites
- High level of trustworthiness and discretion
- Handling sensitive information
- Maintain professional appearance and composure
- Calm and efficient response to incidents
- Efficient response to urgent time-sensitive requests
- Excellent organizational skills
- Coordination of complex schedules
- Support for client events
- Arrangement of limousine services
- Support for top executives
- Interaction with peers across Swiss regions
- Promoting collaborative culture
- Sharing insights and driving change
- Recognizing cultural differences
- Familiarity with MS Office
- Familiarity with phone systems
- Familiarity with client room management software
- Formal vocational training in hospitality
- Formal vocational training in business administration
- Formal vocational training in services management
- Diploma in hospitality
- Diploma in business administration
- Diploma in services management
- Minimum 5 years leadership experience
- Experience in high-end corporate reception
- Experience in luxury hospitality environment
- Background in five-star hotels favoured
- Former Concierge experience favoured
- Former Guest Relations Manager experience favoured
- Former Front Office Leader experience favoured
- Instinctive understanding of anticipatory service
- Flexible, client-first approaches
- Proven track record in team supervision
- Proven track record in operational coordination
- Proven track record in delivering premium client service
Tasks
- Lead and mentor reception teams in Zurich, Lucerne, and St. Moritz
- Manage daily operations and foster team collaboration
- Assign duties and oversee shift schedules
- Ensure consistent high-end service during all operating hours
- Instill a culture of elegance, composure, and attentive service
- Promote personal wellbeing and professional pride among team members
- Uphold Julius Baer’s high standards of client service
- Ensure seamless welcome experiences aligned with private banking values
- Respond promptly and courteously to client inquiries
- Escalate inquiries to relevant departments as needed
- Contribute to crafting memorable, human-centered moments
- Liaise with administrative staff, facilities management, IT support, and event coordinators
- Ensure smooth office operations and support requests
- Manage supplies and equipment maintenance
- Maintain presentation of reception areas
- Ensure adherence to internal policies and data protection regulations
- Follow group-wide operational guidelines
Work Experience
- 5 years
Education
- Vocational certification
Languages
- German – Business Fluent
- English – Business Fluent
- French – Basic
- Italian – Basic
- Spanish – Basic
Tools & Technologies
- MS Office
- phone systems
- client room management software
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of CH10 - BJB Bank Julius Baer & Co. Ltd. and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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CHCH10 - BJB Bank Julius Baer & Co. Ltd.
Head of Reception(m/w/x)
Zürich
Full-timeOn-siteSenior
Nejo AI Summary
Overseeing reception teams across three Swiss locations for a private bank. Strong leadership and client service focus required. Daily operations management, shift scheduling, and fostering a culture of elegance.
Requirements
- Strong leadership for staff management and mentoring
- Exceptional client service focus
- Professional, discrete, and courteous demeanor
- Calm assurance and cultural sensitivity awareness
- Written and verbal fluency in German
- Written and verbal fluency in English
- Additional languages (French, Italian, Spanish) advantageous
- Operational expertise in front desk functions
- Expertise in welcoming protocols
- Expertise in call handling
- Expertise in meeting coordination
- Expertise in office logistics across multiple sites
- High level of trustworthiness and discretion
- Handling sensitive information
- Maintain professional appearance and composure
- Calm and efficient response to incidents
- Efficient response to urgent time-sensitive requests
- Excellent organizational skills
- Coordination of complex schedules
- Support for client events
- Arrangement of limousine services
- Support for top executives
- Interaction with peers across Swiss regions
- Promoting collaborative culture
- Sharing insights and driving change
- Recognizing cultural differences
- Familiarity with MS Office
- Familiarity with phone systems
- Familiarity with client room management software
- Formal vocational training in hospitality
- Formal vocational training in business administration
- Formal vocational training in services management
- Diploma in hospitality
- Diploma in business administration
- Diploma in services management
- Minimum 5 years leadership experience
- Experience in high-end corporate reception
- Experience in luxury hospitality environment
- Background in five-star hotels favoured
- Former Concierge experience favoured
- Former Guest Relations Manager experience favoured
- Former Front Office Leader experience favoured
- Instinctive understanding of anticipatory service
- Flexible, client-first approaches
- Proven track record in team supervision
- Proven track record in operational coordination
- Proven track record in delivering premium client service
Tasks
- Lead and mentor reception teams in Zurich, Lucerne, and St. Moritz
- Manage daily operations and foster team collaboration
- Assign duties and oversee shift schedules
- Ensure consistent high-end service during all operating hours
- Instill a culture of elegance, composure, and attentive service
- Promote personal wellbeing and professional pride among team members
- Uphold Julius Baer’s high standards of client service
- Ensure seamless welcome experiences aligned with private banking values
- Respond promptly and courteously to client inquiries
- Escalate inquiries to relevant departments as needed
- Contribute to crafting memorable, human-centered moments
- Liaise with administrative staff, facilities management, IT support, and event coordinators
- Ensure smooth office operations and support requests
- Manage supplies and equipment maintenance
- Maintain presentation of reception areas
- Ensure adherence to internal policies and data protection regulations
- Follow group-wide operational guidelines
Work Experience
- 5 years
Education
- Vocational certification
Languages
- German – Business Fluent
- English – Business Fluent
- French – Basic
- Italian – Basic
- Spanish – Basic
Tools & Technologies
- MS Office
- phone systems
- client room management software
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of CH10 - BJB Bank Julius Baer & Co. Ltd. and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
CH10 - BJB Bank Julius Baer & Co. Ltd.
Industry
FinancialServices
Description
The company shapes the future of wealth management, focusing on individual empowerment and creating value beyond wealth.
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