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EUEucalyptus

Head of Operations(m/w/x)

Berlin
Full-timeWith Home OfficeSenior

Scaling patient operations and clinical performance for chronic condition care. 7-12 years high-growth operational experience required. Equity for all, annual learning budgets.

Requirements

  • 7–12 years experience in high-growth, operational environments
  • Directly owned and moved a core KPI
  • Proven experience scaling operations through step-changes
  • Hands-on operator, comfortable with details
  • Experience leading teams of ~5–30 people or equivalent ownership
  • Highly data-driven, decision-making based on signal
  • Acts like an owner, accountable for outcomes
  • Execution-first, focus on impact over perfection
  • Scales through systems and people, builds teams and processes
  • Stays calm in complexity, brings structure and clarity

Tasks

  • Lead and develop a team of direct reports
  • Oversee an organization of 20+ people
  • Own patient operations performance end-to-end
  • Ensure a seamless patient experience
  • Oversee clinical operations performance
  • Ensure clinical quality and safety scale
  • Proactively manage clinical headcount and capacity
  • Own end-to-end supply chain and fulfillment performance
  • Ensure timely prescription dispensing and delivery
  • Ensure accurate prescription dispensing and delivery
  • Own delivery against all core operational SLAs and KPIs
  • Ensure consistent, high-quality execution across teams
  • Drive focus, accountability, and performance
  • Implement clear rituals, reporting, and communication
  • Design and evolve a high-performing operations organization

Work Experience

  • 7 - 12 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent

Benefits

Competitive Pay

  • Equity for everyone

Learning & Development

  • Annual learning budgets
  • 3 days professional development leave

Mentorship & Coaching

  • Peer shadowing

Informal Culture

  • Global knowledge-sharing culture

Healthcare & Fitness

  • Wellness allowance

Flexible Working

  • 3 weeks work-from-anywhere
  • Hybrid work

Modern Office

  • Energising office

Team Events

  • Regular socials
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Eucalyptus and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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