Sunrise GmbH
Sales Performance Manager(m/w/x)
Full-timeWith HomeofficeSenior
Zürich
New Job?Nejo!
Your personal AI career agent
SUSunrise GmbH
Head of Frontline Support(m/w/x)
Zürich
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Overseeing frontline readiness strategy, designing training and communication programs to boost NPS and sales conversion. Proven leadership in multi-location or matrix organizations essential. Work across multi-location teams.
Requirements
- University degree (Business, Communications, Digital Management or equivalent)
- Additional qualifications in Leadership, Change Management
- 7-10 years experience in Customer Operations, Training, Enablement or operational support roles
- Proven leadership experience in multi-location or matrix organizations
- Strong experience designing and scaling training, content, communication and knowledge programs
- Experience collaborating with operational, digital, and frontline teams
- Experience with AI-supported enablement
- Fluent English and German skills
Tasks
- Lead training initiatives.
- Lead operational communication initiatives.
- Lead readiness initiatives.
- Improve problem resolution, NPS, CSAT, and sales conversion.
- Oversee frontline readiness strategy.
- Manage frontline readiness tools for all consumer channels.
- Develop frontline engagement transformation plans.
- Produce all instructor-led and eLearning training material.
- Manage all internal and BPO trainers.
- Produce and manage frontline communications.
- Produce agent supporting content for knowledge management tools.
Work Experience
- 7 - 10 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- AI
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sunrise GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
Not a perfect match?
- BVZH Bank Vontobel AG
Head People & Organizational Development(m/w/x)
Full-timeWith HomeofficeManagementZürich - HITACHI ENERGY LTD
Head SCM Common Shared Services(m/w/x)
Full-timeWith HomeofficeSeniorZürich - Salesforce
Customer Success Manager, Sales/Service Clouds - German Speaking(m/w/x)
Full-timeWith HomeofficeSeniorZürich - grape
Product Support Manager(m/w/x)
Full-timeWith HomeofficeSeniorZürich
SUSunrise GmbH
Head of Frontline Support(m/w/x)
Zürich
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Overseeing frontline readiness strategy, designing training and communication programs to boost NPS and sales conversion. Proven leadership in multi-location or matrix organizations essential. Work across multi-location teams.
Requirements
- University degree (Business, Communications, Digital Management or equivalent)
- Additional qualifications in Leadership, Change Management
- 7-10 years experience in Customer Operations, Training, Enablement or operational support roles
- Proven leadership experience in multi-location or matrix organizations
- Strong experience designing and scaling training, content, communication and knowledge programs
- Experience collaborating with operational, digital, and frontline teams
- Experience with AI-supported enablement
- Fluent English and German skills
Tasks
- Lead training initiatives.
- Lead operational communication initiatives.
- Lead readiness initiatives.
- Improve problem resolution, NPS, CSAT, and sales conversion.
- Oversee frontline readiness strategy.
- Manage frontline readiness tools for all consumer channels.
- Develop frontline engagement transformation plans.
- Produce all instructor-led and eLearning training material.
- Manage all internal and BPO trainers.
- Produce and manage frontline communications.
- Produce agent supporting content for knowledge management tools.
Work Experience
- 7 - 10 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- AI
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sunrise GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Sunrise GmbH
Industry
Telecommunications
Description
Das Unternehmen bietet eine moderne Ausbildung in der Plattformentwicklung und fördert Innovation in der IT-Branche.
Not a perfect match?
- Sunrise GmbH
Sales Performance Manager(m/w/x)
Full-timeWith HomeofficeSeniorZürich - BVZH Bank Vontobel AG
Head People & Organizational Development(m/w/x)
Full-timeWith HomeofficeManagementZürich - HITACHI ENERGY LTD
Head SCM Common Shared Services(m/w/x)
Full-timeWith HomeofficeSeniorZürich - Salesforce
Customer Success Manager, Sales/Service Clouds - German Speaking(m/w/x)
Full-timeWith HomeofficeSeniorZürich - grape
Product Support Manager(m/w/x)
Full-timeWith HomeofficeSeniorZürich