StepStone Group
Teammanager Service & Quality Operations(m/w/x)
Full-timeWith HomeofficeSenior
Düsseldorf
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DKDKV Mobility
Head of eCommerce Customer Operations(m/w/x)
Ratingen
Full-time, Part-timeWith Home OfficeManagement
Green Job
Nejo AI Summary
Designing service strategy for micro/small businesses at a European B2B payment platform, leading a team of QA, CX, and credit experts. Experience leading international teams and developing managers required. Parent-child offices, comprehensive health management.
Requirements
- At least 5 years of professional experience in customer service, sales, account management, or efficiency-optimised areas
- Relevant degree or equivalent professional experience
- Experience in leading international teams and developing managers
- Ability to think outside the box and create new patterns
- Familiarity with customer service basics and modern customer service systems
- Business fluent German and very good English skills, ideally with additional foreign language skills
- Customer-oriented mindset and love for challenges
- Enjoyment of occasional travel within Europe
Tasks
- Design the service delivery strategy for micro and small business customers
- Ensure every digital and personal touchpoint inspires enthusiasm
- Increase profitability of the e-commerce business
- Lead and develop a team of QA managers, customer journey experts, credit managers, and business analysts
- Inspire employees to give their best every day
- Prioritize customer satisfaction and a customer-first mindset in service delivery
- Collaborate with customer service units across European business units
- Ensure support aligns with standard operating procedures (SOPs)
- Establish data- and KPI-driven customer operations
- Ensure transparency in customer satisfaction and service performance
- Utilize insights for sustainable optimization
- Measure impact through increased customer satisfaction
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- CRM
- omnichannel solutions
- conversational AI
Benefits
Flexible Working
- Flexible working hours
- Flexible working models
- Balanced mix of on-site meetings and home office
Family Support
- Family-friendly working time models
- Parent-child offices
Healthcare & Fitness
- Comprehensive company health management
Company Bike
- eBike leasing support
Learning & Development
- Access to a modern learning environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DKV Mobility and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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- METRO Markets GmbH
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DKDKV Mobility
Head of eCommerce Customer Operations(m/w/x)
Ratingen
Full-time, Part-timeWith Home OfficeManagement
Green Job
Nejo AI Summary
Designing service strategy for micro/small businesses at a European B2B payment platform, leading a team of QA, CX, and credit experts. Experience leading international teams and developing managers required. Parent-child offices, comprehensive health management.
Requirements
- At least 5 years of professional experience in customer service, sales, account management, or efficiency-optimised areas
- Relevant degree or equivalent professional experience
- Experience in leading international teams and developing managers
- Ability to think outside the box and create new patterns
- Familiarity with customer service basics and modern customer service systems
- Business fluent German and very good English skills, ideally with additional foreign language skills
- Customer-oriented mindset and love for challenges
- Enjoyment of occasional travel within Europe
Tasks
- Design the service delivery strategy for micro and small business customers
- Ensure every digital and personal touchpoint inspires enthusiasm
- Increase profitability of the e-commerce business
- Lead and develop a team of QA managers, customer journey experts, credit managers, and business analysts
- Inspire employees to give their best every day
- Prioritize customer satisfaction and a customer-first mindset in service delivery
- Collaborate with customer service units across European business units
- Ensure support aligns with standard operating procedures (SOPs)
- Establish data- and KPI-driven customer operations
- Ensure transparency in customer satisfaction and service performance
- Utilize insights for sustainable optimization
- Measure impact through increased customer satisfaction
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- CRM
- omnichannel solutions
- conversational AI
Benefits
Flexible Working
- Flexible working hours
- Flexible working models
- Balanced mix of on-site meetings and home office
Family Support
- Family-friendly working time models
- Parent-child offices
Healthcare & Fitness
- Comprehensive company health management
Company Bike
- eBike leasing support
Learning & Development
- Access to a modern learning environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DKV Mobility and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
DKV Mobility
Industry
Other
Description
The company is part of a leading European B2B platform for on-the-road payment solutions, committed to a sustainable future of mobility.
Not a perfect match?
- StepStone Group
Teammanager Service & Quality Operations(m/w/x)
Full-timeWith HomeofficeSeniorDüsseldorf - METRO Markets GmbH
E-Commerce Seller Performance Manager, German Market(m/w/x)
Full-timeWith HomeofficeExperiencedDüsseldorf - DKV Mobility
Senior Product Owner eCommerce(m/w/x)
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Senior Expert Customer Pricing(m/w/x)
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Senior Digital Product Manager(m/w/x)
Full-time/Part-timeWith HomeofficeSeniorRatingen