Frontify
Senior Implementation Consultant(m/w/x)
Full-timeWith HomeofficeSenior
Sankt Gallen
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FRFrontify
Head of Customer Support(m/w/x)
Sankt Gallen
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Building global SaaS support strategy with AI and automation for brand asset management. 6+ years SaaS support/post-sales experience required. 25 days annual leave, parental and family care leave.
Requirements
- Remote work from Switzerland
- 6+ years SaaS support/post-sales experience
- 3+ years team leadership experience
- Experience building/transforming support functions
- Experience managing experienced teams
- Fostering growth, collaboration, innovation culture
- Genuine customer experience instinct
- Systems thinking and root cause problem solving
- Deployed AI/automation in support operations
- Collaborating with Product and Commercial teams
- Clear, confident communication skills
- Fluent English
- German language skills (plus)
- Encouraged to apply even if not all boxes ticked
Tasks
- Define and build global support strategy
- Lead and develop a global team of ten
- Coach team lead to manage sub-team independently
- Elevate support with systems, strategy, and infrastructure
- Evolve support model with AI, automation, and human expertise
- Establish principles for high-quality, scalable support
- Balance efficiency, quality, and customer trust
- Deepen feedback loops between Customer Support, Product, and Engineering
- Translate customer insights into roadmap decisions
- Build scalable knowledge infrastructure
- Foster culture of documentation and knowledge-sharing
- Define and evolve key performance metrics
- Make support performance and learnings visible
- Partner with Product, Engineering, and Commercial teams
- Represent support at leadership level
- Ensure support's strategic role in company scaling
Work Experience
- 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Fluent
- German – Basic
Benefits
Generous Parental Leave
- Parental leave
Family Support
- Family care leave
Other Benefits
- Bereavement leave
- Accident insurance
Additional Allowances
- Paid educational days off
- Wellbeing allowance
- Learning and development allowance
- Home office setup budget
Mental Health Support
- Paid wellbeing days off
Parking & Commuter Benefits
- Commuter allowance
Retirement Plans
- Pension fund contributions
Corporate Discounts
- Exclusive perks and discounts
Workation & Sabbatical
- Workation up to 45 days per year
Team Events
- Summer company meet-up
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Frontify and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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FRFrontify
Head of Customer Support(m/w/x)
Sankt Gallen
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Building global SaaS support strategy with AI and automation for brand asset management. 6+ years SaaS support/post-sales experience required. 25 days annual leave, parental and family care leave.
Requirements
- Remote work from Switzerland
- 6+ years SaaS support/post-sales experience
- 3+ years team leadership experience
- Experience building/transforming support functions
- Experience managing experienced teams
- Fostering growth, collaboration, innovation culture
- Genuine customer experience instinct
- Systems thinking and root cause problem solving
- Deployed AI/automation in support operations
- Collaborating with Product and Commercial teams
- Clear, confident communication skills
- Fluent English
- German language skills (plus)
- Encouraged to apply even if not all boxes ticked
Tasks
- Define and build global support strategy
- Lead and develop a global team of ten
- Coach team lead to manage sub-team independently
- Elevate support with systems, strategy, and infrastructure
- Evolve support model with AI, automation, and human expertise
- Establish principles for high-quality, scalable support
- Balance efficiency, quality, and customer trust
- Deepen feedback loops between Customer Support, Product, and Engineering
- Translate customer insights into roadmap decisions
- Build scalable knowledge infrastructure
- Foster culture of documentation and knowledge-sharing
- Define and evolve key performance metrics
- Make support performance and learnings visible
- Partner with Product, Engineering, and Commercial teams
- Represent support at leadership level
- Ensure support's strategic role in company scaling
Work Experience
- 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Fluent
- German – Basic
Benefits
Generous Parental Leave
- Parental leave
Family Support
- Family care leave
Other Benefits
- Bereavement leave
- Accident insurance
Additional Allowances
- Paid educational days off
- Wellbeing allowance
- Learning and development allowance
- Home office setup budget
Mental Health Support
- Paid wellbeing days off
Parking & Commuter Benefits
- Commuter allowance
Retirement Plans
- Pension fund contributions
Corporate Discounts
- Exclusive perks and discounts
Workation & Sabbatical
- Workation up to 45 days per year
Team Events
- Summer company meet-up
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Frontify and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Frontify
Industry
IT
Description
The company provides a brand platform that helps teams organize digital assets, collaborate on projects, and create engaging campaigns.
Not a perfect match?
- Frontify
Senior Implementation Consultant(m/w/x)
Full-timeWith HomeofficeSeniorSankt Gallen - Frontify
Engineering Team Lead - Brand Fundamentals(m/w/x)
Full-timeRemoteSeniorSankt Gallen - Frontify
Senior Product Manager - Analytics & Platform(m/w/x)
Full-timeWith HomeofficeSeniorSankt Gallen - Frontify
Graduate Product Operations Associate(m/w/x)
Full-timeWith HomeofficeNot specifiedSankt Gallen - Frontify
Senior DevOps Engineer(m/w/x)
Full-timeWith HomeofficeSeniorSankt Gallen