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MYMytheresa.com GmbH

Head of Customer Analytics(m/w/x)

München
Full-timeOn-siteManagement
Data Science

Cross-functional leadership of data scientists and campaign managers for luxury fashion customer segmentation. 7+ years experience in CRM, behavioral modeling, or predictive analytics required. 30% staff discount, 10-day mobile office abroad, up to 32 days holiday.

Requirements

  • 7+ years experience in Customer Analytics, Data Science, Marketing Automation, CRM or similar
  • Understanding of customer analytics, behavioral modelling, CRM drivers and communication
  • Management skills, analytical and strategic thinking
  • Advanced knowledge of statistical methods and tools
  • Experience in analytical modelling or predictive analytics projects
  • Very good Excel skills, Power BI or Tableau experience advantageous
  • Fluent Business English and stakeholder communication skills
  • Experience leading diverse teams and driving organizational change

Tasks

  • Generate customer insights and advanced analytics
  • Drive data-driven decisions across business units
  • Lead a cross-functional team of data scientists and analysts
  • Manage campaign managers and team performance
  • Define customer segments and identify development trends
  • Create growth strategies per segment and department
  • Develop customer behavior modelling
  • Execute custom-targeted marketing campaigns
  • Build the Customer Analytics Roadmap for business projects
  • Identify opportunities for analytics to drive business value
  • Foster collaboration with Retail, Marketing, and IT teams
  • Prioritize team projects against the analytical roadmap
  • Provide on-the-job sparring for team members
  • Create and manage individual development plans

Work Experience

  • 7 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • SQL
  • Python
  • R
  • Excel
  • Power BI
  • Tableau

Benefits

Modern Office

  • Mobile office up to 20%

Workation & Sabbatical

  • 10-day mobile office abroad

More Vacation Days

  • Up to 32 days holiday

Learning & Development

  • Language & e-learning courses
  • LinkedIn Learning access

Corporate Discounts

  • 30% staff discount

Retirement Plans

  • Company pension scheme

Healthcare & Fitness

  • Discounted sports & gym membership

Public Transport Subsidies

  • Discounted travel card

Mental Health Support

  • Mental health & well-being support

Purpose-Driven Work

  • Social Day

Competitive Pay

  • Employee Share Purchase Plan
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Mytheresa.com GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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