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LILightspeed Commerce

Head of Account Management DACH(m/w/x)

Berlin
Full-timeOn-siteSenior

Retention and growth leadership for a unified commerce and payments platform across the DACH region. Extensive software sales leadership and fluent German skills required. Participation in company share scheme and 400 EUR annual health credit.

Requirements

  • Extensive experience in Account Management leadership
  • Focus on coaching and development
  • Experience in software sales or relevant industry
  • Ability to lead and deliver results
  • German speaking

Tasks

  • Lead the Account and Key Account Management team
  • Drive account retention and growth
  • Ensure an exceptional customer experience
  • Manage the pipeline for new and existing customers
  • Collaborate with the Head of Direct Sales
  • Optimize the handover process from deal to partnership
  • Refine processes and customer relationship tools
  • Hire and develop high-performing Account Managers
  • Coach team members to increase platform and payments adoption
  • Maintain clear communication with the sales team
  • Ensure setup checklists and customer handovers are completed
  • Identify market opportunities for up-selling and cross-selling
  • Develop solutions to grow the existing customer base
  • Ensure the team exceeds monthly MRR and KPI targets
  • Analyze sales forecasts, call volumes, and pipelines
  • Listen to calls and provide feedback to the team
  • Create strategies to grow revenue streams
  • Manage high-level deals with large organizations and brands

Work Experience

  • approx. 4 - 6 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • GermanBusiness Fluent

Tools & Technologies

  • Software sales
  • E-commerce
  • Cloud applications
  • SaaS
  • POS

Benefits

Flexible Working

  • Flexible work environment

Mentorship & Coaching

  • Growth program

Career Advancement

  • Career advancement opportunities

Competitive Pay

  • Lightspeed share scheme

Healthcare & Fitness

  • 400 EUR Health & Wellness Credit

Mental Health Support

  • Mental Health Support

Learning & Development

  • Free LinkedIn Learning access

Social Impact

  • Volunteer time off

Other Benefits

  • Selection process accommodations
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Lightspeed Commerce and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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