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ACAccelleron

Global Lead Customer Quality(m/w/x)

Baden
Full-timeWith Home OfficeSenior

Driving customer-centric quality strategy for marine and energy sustainability tech. Multi-year manufacturing quality and customer-facing experience required. Smart working, childcare support.

Requirements

  • Multi-year quality/continuous improvement experience in manufacturing
  • Customer-facing role experience
  • Strategic thinking
  • Hands-on operational expertise
  • Strong problem-solving skills
  • Familiarity with automotive quality methods and tools
  • Knowledge of IATF 16949
  • Knowledge of APQP
  • Knowledge of PPAP
  • Knowledge of FMEA
  • Structured, 8D-based problem solving
  • Knowledge of VDA 6.3 audit standard
  • Experience leading distributed global teams
  • US and China cultural awareness
  • Project management experience
  • Senior personality
  • Strong communication skills
  • Strong motivation skills
  • Cross-functional team awareness
  • Strong stakeholder management awareness
  • Technical University Degree
  • Fluent German
  • Fluent English

Tasks

  • Drive customer-centric quality strategy
  • Safeguard customer satisfaction
  • Ensure contractual compliance
  • Protect Accelleron’s reputation
  • Capture customer quality expectations
  • Implement quality expectations in internal processes
  • Own customer quality performance
  • Drive continuous improvement globally
  • Establish transparent KPI monitoring
  • Report KPIs to customers and senior management
  • Apply automotive quality tools
  • Support global quality standards
  • Enforce structured problem-solving
  • Manage customer complaints and non-conformities
  • Implement corrective and preventive actions
  • Oversee NCRs and systemic quality improvements
  • Govern change requests globally
  • Control implementation of changes
  • Align changes with customers
  • Act as primary customer quality contact
  • Lead customer audits
  • Ensure successful audit outcomes
  • Manage customer escalations
  • Represent the company in critical situations
  • Lead Customer Quality in Switzerland
  • Provide functional leadership globally
  • Build a strong customer quality organization
  • Ensure clear deputy structures
  • Drive change management across functions

Work Experience

  • approx. 4 - 6 years

Education

  • Bachelor's degree

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent

Tools & Technologies

  • IATF 16949
  • APQP
  • PPAP
  • FMEA
  • 8D
  • VDA 6.3

Benefits

Free or Subsidized Food

  • Canteen

Childcare

  • Childcare

Modern Office

  • Modern office

Flexible Working

  • Smart working
  • Flexible working model

More Vacation Days

  • Attractive holiday plan

Mental Health Support

  • Employee assistance program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Accelleron and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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