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Expert ICT Change Management Process Operator(m/w/x)
Monitoring and controlling ICT change management processes for energy and commodity clearing. Operational process ownership and DORA experience required. Flexible mobile working, childcare facilities.
Requirements
- University degree in (Business) Informatics, IT Management, or comparable qualification
- Strong understanding of change, governance, and control models in regulated IT environment; DORA experience advantageous
- Proven experience in operational process ownership beyond coordination
- Routine collaboration with audit, compliance, risk, or control functions
- Ability to translate regulatory requirements into pragmatic, operationally viable processes
- Strong communication skills, team mindset, and confident appearance
- Very good written and spoken German and English (at least B2)
- Experience automating and analysing ITSM processes and data using scripting, low/no code, or query languages (JQL, AQL)
Tasks
- Ensure controlled, traceable, and compliant ICT changes
- Monitor and control ICT Change Management process
- Review and assess normal, urgent, standard, and emergency changes
- Facilitate and follow up CAB and PIR meetings
- Maintain group-wide change plans, maintenance windows, and change calendars
- Collaborate with IT Operations, IT Products, business units, and Risk, Compliance, and ICS functions
- Support internal and external audits with structured documentation
- Create and analyze KPIs and management reports
- Enhance KPIs and management transparency using Jira and Power BI
- Develop and improve tooling and automation in IT Service Management
- Use tools like Jira, GitHub, and ServiceNow for process support
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- DORA
- JQL
- AQL
Benefits
Childcare
- Childcare facilities
Additional Allowances
- Meal allowance
Public Transport Subsidies
- Job ticket
Healthcare & Fitness
- Sport and recreational events
Flexible Working
- Flexible mobile working arrangements
Learning & Development
- Personal development
- Extensive further training opportunities
Informal Culture
- Dynamic and international team
Job Security
- Long-term perspective
Mentorship & Coaching
- Bespoke onboarding plan
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Expert ICT Change Management Process Operator(m/w/x)
Monitoring and controlling ICT change management processes for energy and commodity clearing. Operational process ownership and DORA experience required. Flexible mobile working, childcare facilities.
Requirements
- University degree in (Business) Informatics, IT Management, or comparable qualification
- Strong understanding of change, governance, and control models in regulated IT environment; DORA experience advantageous
- Proven experience in operational process ownership beyond coordination
- Routine collaboration with audit, compliance, risk, or control functions
- Ability to translate regulatory requirements into pragmatic, operationally viable processes
- Strong communication skills, team mindset, and confident appearance
- Very good written and spoken German and English (at least B2)
- Experience automating and analysing ITSM processes and data using scripting, low/no code, or query languages (JQL, AQL)
Tasks
- Ensure controlled, traceable, and compliant ICT changes
- Monitor and control ICT Change Management process
- Review and assess normal, urgent, standard, and emergency changes
- Facilitate and follow up CAB and PIR meetings
- Maintain group-wide change plans, maintenance windows, and change calendars
- Collaborate with IT Operations, IT Products, business units, and Risk, Compliance, and ICS functions
- Support internal and external audits with structured documentation
- Create and analyze KPIs and management reports
- Enhance KPIs and management transparency using Jira and Power BI
- Develop and improve tooling and automation in IT Service Management
- Use tools like Jira, GitHub, and ServiceNow for process support
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- DORA
- JQL
- AQL
Benefits
Childcare
- Childcare facilities
Additional Allowances
- Meal allowance
Public Transport Subsidies
- Job ticket
Healthcare & Fitness
- Sport and recreational events
Flexible Working
- Flexible mobile working arrangements
Learning & Development
- Personal development
- Extensive further training opportunities
Informal Culture
- Dynamic and international team
Job Security
- Long-term perspective
Mentorship & Coaching
- Bespoke onboarding plan
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Deutsche Börse
Industry
FinancialServices
Description
The company is a leading clearing house for energy and commodity products in Europe, ensuring secure transaction settlements.
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