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ANAntech Diagnostics Germany GmbH

Director Distribution Operations & Customer Support(m/w/x)

Viernheim
Full-timeOn-siteSenior

Ensuring efficient delivery of veterinary diagnostics to improve animal health outcomes. Service industry background, with process optimization and team leadership skills required. Operations within strict GDP, FDA, and ISO compliance framework.

Requirements

  • Background in service industry operations
  • Process optimization and team management skills
  • Cross-departmental coordination skills
  • Degree in Supply Chain, Operations, or related
  • Experience in distribution, logistics, and support
  • Leadership experience
  • Medical device or life sciences experience
  • Knowledge of regulatory requirements
  • Track record building scalable networks
  • Multi-site or remote team leadership
  • Data analysis and interpretation skills
  • Proficiency in Excel and Power BI
  • Experience implementing SOPs and KPIs
  • Fluency in German and English

Tasks

  • Oversee end-to-end distribution and logistics operations
  • Ensure compliance with GDP, FDA, and ISO standards
  • Develop scalable logistics strategies to reduce lead times
  • Manage budgets, cost control, and financial reporting
  • Optimize relationships with freight carriers and warehouse providers
  • Monitor delivery performance and inventory integrity via KPIs
  • Oversee warehouse staff recruitment, training, and safety
  • Lead multi-level customer support and technical service teams
  • Establish service level and customer satisfaction metrics
  • Design customer escalation protocols and feedback loops
  • Adapt ERP systems for technical service documentation
  • Collaborate with Sales and Product Management on customer experience
  • Liaise between customers and distribution for specific orders
  • Manage forecasting and data-driven demand analysis
  • Analyze market trends to develop accurate demand forecasts
  • Communicate supply chain insights to key stakeholders
  • Mentor and lead high-performing operations and support teams
  • Manage departmental staffing and resource allocation
  • Drive a culture of continuous improvement and engagement

Work Experience

  • 10 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent

Tools & Technologies

  • Excel
  • Power BI
  • digital collaboration platforms

Benefits

Career Advancement

  • Growth and development opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Antech Diagnostics Germany GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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