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Customer Success Manager(m/w/x)
Advising clients on market and IT strategies for a global edge-to-cloud provider, identifying up-sell opportunities. 10+ years experience in Cloud-based solutions and multi-tier governance design knowledge required. Company car, bike and car leasing options.
Requirements
- University degree or equivalent education and experience
- 10+ years experience in Cloud-based solutions
- Knowledge in multi-tier governance design
- Experience in large IT advisory development
- Passion for technology and XaaS business
- Expertise in IT and business context
- Background in budget management
- Superior business acumen and ROI communication
- High organizational and multi-tasking skills
- Advanced leadership and coaching skills
- Excellent communication and negotiation skills
Tasks
- Manage local accounts with complex service-based solutions
- Interface directly with all levels of customer organizations
- Build effective business relationships alongside account executives
- Advise clients on market and IT strategies
- Identify and close up-sell and cross-sell opportunities
- Drive adoption and expansion of GreenLake business
- Contribute to complex international bid engagements
- Manage customer-specific services profit and loss
- Forecast revenue and service costs accurately
- Oversee demand and supply management for deals
- Lead business governance and joint business reviews
- Ensure service delivery excellence and contractual compliance
- Maximize customer satisfaction through innovation
- Improve financial performance of service contracts
- Contribute to comprehensive account business plans
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Cloud-based solutions
- XaaS
- IT-based managed services
Benefits
Retirement Plans
- Pension scheme
Other Benefits
- Insurances
- Bike and car leasing
- Financial wellbeing support
Company Vehicle
- Company car
Additional Allowances
- Fringe benefits
Flexible Working
- Flexible working time
- Hybrid workplace model
More Vacation Days
- 30 vacation days
Healthcare & Fitness
- Four HPE Wellness-Fridays
- Physical wellbeing support
Generous Parental Leave
- 6-month paid parental leave
Learning & Development
- Education and training support
- Personal and professional development
- Career development programs
Career Advancement
- Career development support
Diverse Work
- Diverse and dynamic work environment
Mental Health Support
- Emotional wellbeing support
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Customer Success Manager(m/w/x)
Advising clients on market and IT strategies for a global edge-to-cloud provider, identifying up-sell opportunities. 10+ years experience in Cloud-based solutions and multi-tier governance design knowledge required. Company car, bike and car leasing options.
Requirements
- University degree or equivalent education and experience
- 10+ years experience in Cloud-based solutions
- Knowledge in multi-tier governance design
- Experience in large IT advisory development
- Passion for technology and XaaS business
- Expertise in IT and business context
- Background in budget management
- Superior business acumen and ROI communication
- High organizational and multi-tasking skills
- Advanced leadership and coaching skills
- Excellent communication and negotiation skills
Tasks
- Manage local accounts with complex service-based solutions
- Interface directly with all levels of customer organizations
- Build effective business relationships alongside account executives
- Advise clients on market and IT strategies
- Identify and close up-sell and cross-sell opportunities
- Drive adoption and expansion of GreenLake business
- Contribute to complex international bid engagements
- Manage customer-specific services profit and loss
- Forecast revenue and service costs accurately
- Oversee demand and supply management for deals
- Lead business governance and joint business reviews
- Ensure service delivery excellence and contractual compliance
- Maximize customer satisfaction through innovation
- Improve financial performance of service contracts
- Contribute to comprehensive account business plans
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Cloud-based solutions
- XaaS
- IT-based managed services
Benefits
Retirement Plans
- Pension scheme
Other Benefits
- Insurances
- Bike and car leasing
- Financial wellbeing support
Company Vehicle
- Company car
Additional Allowances
- Fringe benefits
Flexible Working
- Flexible working time
- Hybrid workplace model
More Vacation Days
- 30 vacation days
Healthcare & Fitness
- Four HPE Wellness-Fridays
- Physical wellbeing support
Generous Parental Leave
- 6-month paid parental leave
Learning & Development
- Education and training support
- Personal and professional development
- Career development programs
Career Advancement
- Career development support
Diverse Work
- Diverse and dynamic work environment
Mental Health Support
- Emotional wellbeing support
About the Company
Hewlett Packard Enterprise
Industry
IT
Description
The company is a global edge-to-cloud provider that helps businesses connect, protect, analyze, and act on their data and applications.
Not a perfect match?
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