Frontify
Head of Customer Support(m/w/x)
Vollzeitmit HomeofficeSenior
Sankt Gallen
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FRFrontify
Customer Success Manager(m/w/x)
Sankt Gallen
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Onboarding and training new users on Frontify's brand platform for asset organization and campaign creation. 3+ years in Customer Success or Account Management required. Fixed-term contract until May 2027, 25 days annual leave.
Requirements
- Comfortable working in a hybrid format, office visits twice weekly
- 3+ years experience in Customer Success, Account Management, or Business Development
- Skilled at onboarding, driving product adoption, engagement, and satisfaction
- Familiar with key success metrics (Adoption Rate, Net Revenue Retention, CLV, NPS, Churn Rate)
- Strong communicator and relationship-builder, internal and external
- Confident in tech, enjoys automating processes
- Authentic, motivated, and accountable
- C1+ (full professional) proficiency in English and French
- Comfortable with change, excited to contribute to dynamic environment
Tasks
- Guide new customers through onboarding
- Deliver tailored training to maximize product value
- Build strong, long-term relationships with key stakeholders
- Conduct regular check-ins to gather feedback and share updates
- Serve as the primary contact for customer questions and issues
- Ensure timely, high-quality support
- Monitor product usage to identify trends and underutilization
- Drive deeper adoption of the platform
- Lead renewal conversations
- Identify upsell and cross-sell opportunities
- Ensure long-term customer retention
- Align Frontify’s capabilities with evolving business goals
- Collaborate cross-functionally with sales, product, support, and marketing
- Create a smooth, cohesive customer experience
Work Experience
- 3 years
Education
- High school diploma
Languages
- English – Business Fluent
- French – Business Fluent
Benefits
Flexible Working
- Hybrid work format
Generous Parental Leave
- Parental leave
Family Support
- Family care leave
Other Benefits
- Bereavement leave
- Accident insurance
Additional Allowances
- Paid educational days off
- Wellbeing allowance
- Learning and development allowance
- Home office setup budget
Mental Health Support
- Paid wellbeing days off
Parking & Commuter Benefits
- Commuter allowance
Retirement Plans
- Pension fund contributions (60% employer)
Corporate Discounts
- Exclusive perks and discounts
Workation & Sabbatical
- Workation up to 45 days per year
Team Events
- Summer company meet-up invitation
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Frontify and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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FRFrontify
Customer Success Manager(m/w/x)
Sankt Gallen
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Onboarding and training new users on Frontify's brand platform for asset organization and campaign creation. 3+ years in Customer Success or Account Management required. Fixed-term contract until May 2027, 25 days annual leave.
Requirements
- Comfortable working in a hybrid format, office visits twice weekly
- 3+ years experience in Customer Success, Account Management, or Business Development
- Skilled at onboarding, driving product adoption, engagement, and satisfaction
- Familiar with key success metrics (Adoption Rate, Net Revenue Retention, CLV, NPS, Churn Rate)
- Strong communicator and relationship-builder, internal and external
- Confident in tech, enjoys automating processes
- Authentic, motivated, and accountable
- C1+ (full professional) proficiency in English and French
- Comfortable with change, excited to contribute to dynamic environment
Tasks
- Guide new customers through onboarding
- Deliver tailored training to maximize product value
- Build strong, long-term relationships with key stakeholders
- Conduct regular check-ins to gather feedback and share updates
- Serve as the primary contact for customer questions and issues
- Ensure timely, high-quality support
- Monitor product usage to identify trends and underutilization
- Drive deeper adoption of the platform
- Lead renewal conversations
- Identify upsell and cross-sell opportunities
- Ensure long-term customer retention
- Align Frontify’s capabilities with evolving business goals
- Collaborate cross-functionally with sales, product, support, and marketing
- Create a smooth, cohesive customer experience
Work Experience
- 3 years
Education
- High school diploma
Languages
- English – Business Fluent
- French – Business Fluent
Benefits
Flexible Working
- Hybrid work format
Generous Parental Leave
- Parental leave
Family Support
- Family care leave
Other Benefits
- Bereavement leave
- Accident insurance
Additional Allowances
- Paid educational days off
- Wellbeing allowance
- Learning and development allowance
- Home office setup budget
Mental Health Support
- Paid wellbeing days off
Parking & Commuter Benefits
- Commuter allowance
Retirement Plans
- Pension fund contributions (60% employer)
Corporate Discounts
- Exclusive perks and discounts
Workation & Sabbatical
- Workation up to 45 days per year
Team Events
- Summer company meet-up invitation
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Frontify and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Frontify
Industry
Marketing
Description
The company provides a brand platform that helps teams organize digital assets, collaborate on projects, and create engaging campaigns.
Noch nicht perfekt?
- Frontify
Head of Customer Support(m/w/x)
Vollzeitmit HomeofficeSeniorSankt Gallen - Frontify
Senior Product Engineer - Integrations(m/w/x)
Vollzeitmit HomeofficeSeniorSankt Gallen - MF Group AG
Account Manager französischsprachig(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenSankt Gallen - Frontify
Engineering Team Lead - Brand Fundamentals(m/w/x)
VollzeitRemoteSeniorSankt Gallen - Alcon Switzerland SA
Practice Solution Manager (PSM) / Strategic Account Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenFreiburg, Zürich, Bern, Basel, Sankt Gallen