Customer Success Executive(m/w/x)

Description

You will drive digital transformation for high-value public sector accounts, bridging the gap between government mandates and innovative technology to ensure long-term customer success.

Requirements

• •Trusted advisor for C-level executives
• •Experience in enterprise SaaS transformation
• •Experience leveraging AI for work processes
• •Experience leading large-scale digital transformations
• •Success in driving technology adoption
• •C-level presence and relationship management
• •15 years in management consulting
• •Ability to drive digital strategy
• •Experience leading customer success teams
• •Business acumen and problem-solving skills
• •Experience in public-private partnerships
• •Adaptability and change management skills
• •Operational and execution excellence
• •Customer-centric mindset for public sector

Tasks

• •Lead post-sales transformation for public sector accounts
• •Align platform solutions with government objectives
• •Build relationships with C-level and agency leaders
• •Develop integrated pre- and post-sales strategies
• •Collaborate with internal teams and strategic partners
• •Identify budget, procurement, and compliance risks
• •Drive platform adoption and technical health
• •Manage contract renewals and expansion opportunities
• •Ensure high levels of agency satisfaction
• •Establish feedback loops with company leadership
• •Introduce innovative digital solutions for citizen services
• •Define and review measurable success metrics

Tools & Technologies