AMAG Group
Warranty Specialist(m/w/x)
Full-timeWith HomeofficeExperienced
Daillens, Cham
New Job?Nejo!
The AI Job Search Engine
HEHelen of Troy
Customer Service Specialist(m/w/x)
Bussigny
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Processing B2B purchase orders in Oracle ERP, planning pallet splits for consumer brands. English fluency essential. Gym and mobility allowances, increased flexi-days after 1 year.
Requirements
- CFC Customer Service Agent or equivalent experience (3-5 years preferable)
- B2B and FMCG experience (plus)
- Oracle knowledge (plus)
- Above-average MS Office proficiency (Word, Excel, PowerPoint, Outlook)
- English fluency (must)
- German language skills (plus)
- Full-time work authorization in Switzerland (required)
- Full-time work authorization in Switzerland (required)
Tasks
- Review customer purchase orders
- Process orders in Oracle ERP
- Issue order confirmations
- Check stock availability
- Plan pallet splits by transport method
- Perform daily checks on EDI and B2B orders
- Ensure timely order release
- Resolve order errors or blocks
- Amend or cancel orders
- Maintain an accurate order book
- Identify issues preventing order release
- Follow up on order release issues
- Escalate critical order issues
- Monitor order preparation and collection
- Monitor on-time order delivery
- Communicate closely with 3PL partners
- Manage value-added services (VAS) with the warehouse
- Update VAS instructions
- Resolve VAS issues
- Drive VAS efficiency improvements
- Oversee EXW order preparation and collection
- Track DDP order delivery bookings
- Support 3PL partners with delivery challenges
- Review unannounced customer returns
- Generate RMAs for 3PL partners
- Register customer complaints
- Investigate complaints with warehouses
- Inform customers on order status
- Proactively communicate order date changes
- Manage customer complaints
- Provide timely complaint solutions
- Ensure full complaint resolution
- Analyze customer penalties
- Identify root causes of penalties
- Improve processes to reduce penalties
- Process defective returns
- Issue RMAs for defective returns
- Issue credit notes for defective returns
- Monitor on-time delivery performance
- Support meeting monthly sales targets
Work Experience
- 3 - 5 years
Education
- Compulsory education
Languages
- English – Business Fluent
- German – Basic
Tools & Technologies
- Oracle
- MS Office
- Word
- Excel
- PowerPoint
- Outlook
Benefits
Healthcare & Fitness
- Collective Health Insurance
- Gym Allowance
Additional Allowances
- Mobility allowance
Flexible Working
- Flexible work policy
- Increased flexi-days after 1 year
Corporate Discounts
- Swibeco
- Employee discounts on EMEA products
Modern Office
- Modern office with collaborative workspaces
Mental Health Support
- Employee assistance counselling line
Free or Subsidized Food
- Lunch and Learns
More Vacation Days
- Company closure between Christmas and New Year’s
Competitive Pay
- Employee Stock Purchase Plan
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Helen of Troy and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- O-I
Supply Chain Planning Intern(m/w/x)
Full-timeInternshipWith HomeofficeVufflens-la-Ville - Intuitive
Business Process Specialist(m/w/x)
Full-timeWith HomeofficeSeniorAubonne - Diageo Suisse
Sales Representative Vaud(m/w/x)
Full-timeWith HomeofficeExperiencedLausanne - Diageo Suisse
Sales Representative Eastern Switzerland(m/w/x)
Full-timeWith HomeofficeExperiencedSankt Gallen, Lausanne
HEHelen of Troy
Customer Service Specialist(m/w/x)
Bussigny
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Processing B2B purchase orders in Oracle ERP, planning pallet splits for consumer brands. English fluency essential. Gym and mobility allowances, increased flexi-days after 1 year.
Requirements
- CFC Customer Service Agent or equivalent experience (3-5 years preferable)
- B2B and FMCG experience (plus)
- Oracle knowledge (plus)
- Above-average MS Office proficiency (Word, Excel, PowerPoint, Outlook)
- English fluency (must)
- German language skills (plus)
- Full-time work authorization in Switzerland (required)
- Full-time work authorization in Switzerland (required)
Tasks
- Review customer purchase orders
- Process orders in Oracle ERP
- Issue order confirmations
- Check stock availability
- Plan pallet splits by transport method
- Perform daily checks on EDI and B2B orders
- Ensure timely order release
- Resolve order errors or blocks
- Amend or cancel orders
- Maintain an accurate order book
- Identify issues preventing order release
- Follow up on order release issues
- Escalate critical order issues
- Monitor order preparation and collection
- Monitor on-time order delivery
- Communicate closely with 3PL partners
- Manage value-added services (VAS) with the warehouse
- Update VAS instructions
- Resolve VAS issues
- Drive VAS efficiency improvements
- Oversee EXW order preparation and collection
- Track DDP order delivery bookings
- Support 3PL partners with delivery challenges
- Review unannounced customer returns
- Generate RMAs for 3PL partners
- Register customer complaints
- Investigate complaints with warehouses
- Inform customers on order status
- Proactively communicate order date changes
- Manage customer complaints
- Provide timely complaint solutions
- Ensure full complaint resolution
- Analyze customer penalties
- Identify root causes of penalties
- Improve processes to reduce penalties
- Process defective returns
- Issue RMAs for defective returns
- Issue credit notes for defective returns
- Monitor on-time delivery performance
- Support meeting monthly sales targets
Work Experience
- 3 - 5 years
Education
- Compulsory education
Languages
- English – Business Fluent
- German – Basic
Tools & Technologies
- Oracle
- MS Office
- Word
- Excel
- PowerPoint
- Outlook
Benefits
Healthcare & Fitness
- Collective Health Insurance
- Gym Allowance
Additional Allowances
- Mobility allowance
Flexible Working
- Flexible work policy
- Increased flexi-days after 1 year
Corporate Discounts
- Swibeco
- Employee discounts on EMEA products
Modern Office
- Modern office with collaborative workspaces
Mental Health Support
- Employee assistance counselling line
Free or Subsidized Food
- Lunch and Learns
More Vacation Days
- Company closure between Christmas and New Year’s
Competitive Pay
- Employee Stock Purchase Plan
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Helen of Troy and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Helen of Troy
Industry
Manufacturing
Description
The company is a prominent player in the global consumer products industry, offering diverse career opportunities and renowned brands.
Not a perfect match?
- AMAG Group
Warranty Specialist(m/w/x)
Full-timeWith HomeofficeExperiencedDaillens, Cham - O-I
Supply Chain Planning Intern(m/w/x)
Full-timeInternshipWith HomeofficeVufflens-la-Ville - Intuitive
Business Process Specialist(m/w/x)
Full-timeWith HomeofficeSeniorAubonne - Diageo Suisse
Sales Representative Vaud(m/w/x)
Full-timeWith HomeofficeExperiencedLausanne - Diageo Suisse
Sales Representative Eastern Switzerland(m/w/x)
Full-timeWith HomeofficeExperiencedSankt Gallen, Lausanne