Ivoclar Gruppe
Teamleitung Transportmanagement & kaufmännische Versandabwicklung(m/w/x)
Full-timeOn-siteSenior
Ellwangen (Jagst)
from 60,000 - 75,000 / year
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APApex Tool Group
Customer Service Lead EMEA(m/w/x)
Westhausen
Full-timeOn-siteSenior
Nejo AI Summary
Customer service management for global tool manufacturer, overseeing order intake to distribution across EMEA, USA, and Asia. 5+ years B2B customer service experience, SAP BW proficiency required. 30 days vacation, vacation and Christmas bonuses.
Requirements
- Training as Customer Service Teamlead or equivalent commercial education
- Proven experience in customer service management, sales management, or similar
- 5+ years relevant experience in customer service, preferably B2B
- Proficiency in SAP (Business Warehouse) and MS Office (Excel)
- Familiarity with export and customs processes
- Technical understanding of products and services
- Knowledge of OPEX principles and process improvement experience
- Fluent German and English; French language skills advantageous
- Fluency in English and German required; French highly preferred
Tasks
- Serve as primary contact for EMEA, USA, and Asia customers
- Ensure seamless customer experience
- Optimize and align Customer Service processes across sites
- Oversee tasks handled by Shared Services
- Manage logistics from order intake to external distribution
- Provide pricing and lead-time advice
- Analyze backlog and prepare export documentation
- Collaborate with internal teams to align commercial and logistical goals
- Drive customer satisfaction and business growth
- Support Sales by adopting inside sales perspective
- Report Sales activities to higher management
Work Experience
- 5 years
Education
- Vocational certification
Languages
- German – Native
- English – Native
- French – Basic
Tools & Technologies
- SAP (Business Warehouse)
- MS Office
- Excel
Benefits
More Vacation Days
- 30 days vacation
- Vacation bonus
Bonuses & Incentives
- Christmas bonus
Company Bike
- Bike-Leasing
Informal Culture
- International environment
Learning & Development
- Training and development opportunities
Flexible Working
- Healthy work/life balance
Social Impact
- Opportunities to give back to the communities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Apex Tool Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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APApex Tool Group
Customer Service Lead EMEA(m/w/x)
Westhausen
Full-timeOn-siteSenior
Nejo AI Summary
Customer service management for global tool manufacturer, overseeing order intake to distribution across EMEA, USA, and Asia. 5+ years B2B customer service experience, SAP BW proficiency required. 30 days vacation, vacation and Christmas bonuses.
Requirements
- Training as Customer Service Teamlead or equivalent commercial education
- Proven experience in customer service management, sales management, or similar
- 5+ years relevant experience in customer service, preferably B2B
- Proficiency in SAP (Business Warehouse) and MS Office (Excel)
- Familiarity with export and customs processes
- Technical understanding of products and services
- Knowledge of OPEX principles and process improvement experience
- Fluent German and English; French language skills advantageous
- Fluency in English and German required; French highly preferred
Tasks
- Serve as primary contact for EMEA, USA, and Asia customers
- Ensure seamless customer experience
- Optimize and align Customer Service processes across sites
- Oversee tasks handled by Shared Services
- Manage logistics from order intake to external distribution
- Provide pricing and lead-time advice
- Analyze backlog and prepare export documentation
- Collaborate with internal teams to align commercial and logistical goals
- Drive customer satisfaction and business growth
- Support Sales by adopting inside sales perspective
- Report Sales activities to higher management
Work Experience
- 5 years
Education
- Vocational certification
Languages
- German – Native
- English – Native
- French – Basic
Tools & Technologies
- SAP (Business Warehouse)
- MS Office
- Excel
Benefits
More Vacation Days
- 30 days vacation
- Vacation bonus
Bonuses & Incentives
- Christmas bonus
Company Bike
- Bike-Leasing
Informal Culture
- International environment
Learning & Development
- Training and development opportunities
Flexible Working
- Healthy work/life balance
Social Impact
- Opportunities to give back to the communities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Apex Tool Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Apex Tool Group
Industry
Manufacturing
Description
The company is a global manufacturer of hand and power tools, tool storage and accessories, and electronic soldering solutions.
Not a perfect match?
- Ivoclar Gruppe
Teamleitung Transportmanagement & kaufmännische Versandabwicklung(m/w/x)
Full-timeOn-siteSeniorEllwangen (Jagst)from 60,000 - 75,000 / year - Carl Zeiss Industrielle Messtechnik GmbH
Senior Project Manager Operational Excellence Services(m/w/x)
Full-timeOn-siteSeniorOberkochen - Ivoclar Gruppe
Mitarbeiter Customer Service(m/w/x)
Full-timeOn-siteExperiencedEllwangen (Jagst) - Carl Zeiss Meditec AG
Senior Project Manager Service Integration(m/w/x)
Full-timeOn-siteSeniorOberkochen - Carl Zeiss Vision International GmbH
Global Logistics Development Manager(m/w/x)
Full-timeOn-siteSeniorAalen