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Jet Aviation Management AG
2d ago

Customer Service Agent(m/w/x)

Genf
Full-timeFreelanceOn-siteSenior

Description

You will deliver exceptional experiences in Geneva by managing high-end guest services, coordinating complex travel logistics, and ensuring seamless flight operations for the company’s global clients.

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Requirements

  • 5+ years experience in aviation or hospitality
  • Understanding of high-end customer service
  • Fluency in English and French
  • Excellent communication and interpersonal abilities
  • Proactivity and attention to detail
  • Passion for creating guest experiences
  • Reliability and teamwork skills
  • Ability to work independently
  • Composure under pressure
  • Flexibility for irregular working hours
  • Valid driver’s license
  • Confidence using Microsoft Office
  • Proficiency in web-based tools

Education

Compulsory education
OR
High school diploma
OR
Vocational certification
OR
Bachelor's degree

Work Experience

5 years

Tasks

  • Create a professional and comfortable guest environment
  • Assist passengers and crew during arrivals and departures
  • Provide porter, valet, and baggage handling services
  • Anticipate guest expectations and deliver tailored solutions
  • Coordinate hotel bookings and ground transportation
  • Arrange catering and customs services for flights
  • Handle reservations and prepare for flight operations
  • Promote services and ensure accurate billing records
  • Maintain passenger facilities and crew lounges
  • Report service failures and complaints to supervisors
  • Participate in the Safety and Quality Management System
  • Identify and report potential workplace hazards

Tools & Technologies

Microsoft OfficeWeb-based tools

Languages

EnglishBusiness Fluent

FrenchBusiness Fluent

Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Jet Aviation Management AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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