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Customer Service Agent(m/w/x)
Handling customer emails, feedback, and calls for a workplace food provider. Problem-solving skills and a passion for food required. Fresh meals and unlimited coffee provided.
Requirements
- Education or practical experience in business administration, communication, hospitality, tourism, or similar field
- Strong problem-solving skills
- Genuine drive to delight people and provide excellent service
- High motivation to learn, grow, and take on responsibility
- Passion for good food
- Ability to speak enthusiastically about culinary offerings
- Fluent French skills
- Fluent English skills
- German skills (strong plus)
- Non-smoker
- Valid work permit or Swiss passport
Tasks
- Handle incoming emails, feedback, and calls professionally
- Resolve customer inquiries efficiently and proactively
- Process customer inquiries in a structured manner
- Ensure long-term quality improvement
- Improve customer service processes continuously
- Exchange ideas with team members
- Share know-how to maintain high-quality customer support
- Collaborate with Hardware, Operations, and Quality Control departments
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- French – Business Fluent
- English – Business Fluent
- German – Basic
Benefits
Free or Subsidized Food
- Fresh meals provided
Snacks & Drinks
- Unlimited coffee and tea
Learning & Development
- Internal Customer Excellence training
Sustainability Focus
- Insights into Operations, Customer Excellence, and Sustainability
Purpose-Driven Work
- Responsibility from day one
Other Benefits
- High level of independence
Informal Culture
- Collaborative environment
Flexible Working
- Hybrid working model
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Customer Service Agent(m/w/x)
Handling customer emails, feedback, and calls for a workplace food provider. Problem-solving skills and a passion for food required. Fresh meals and unlimited coffee provided.
Requirements
- Education or practical experience in business administration, communication, hospitality, tourism, or similar field
- Strong problem-solving skills
- Genuine drive to delight people and provide excellent service
- High motivation to learn, grow, and take on responsibility
- Passion for good food
- Ability to speak enthusiastically about culinary offerings
- Fluent French skills
- Fluent English skills
- German skills (strong plus)
- Non-smoker
- Valid work permit or Swiss passport
Tasks
- Handle incoming emails, feedback, and calls professionally
- Resolve customer inquiries efficiently and proactively
- Process customer inquiries in a structured manner
- Ensure long-term quality improvement
- Improve customer service processes continuously
- Exchange ideas with team members
- Share know-how to maintain high-quality customer support
- Collaborate with Hardware, Operations, and Quality Control departments
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- French – Business Fluent
- English – Business Fluent
- German – Basic
Benefits
Free or Subsidized Food
- Fresh meals provided
Snacks & Drinks
- Unlimited coffee and tea
Learning & Development
- Internal Customer Excellence training
Sustainability Focus
- Insights into Operations, Customer Excellence, and Sustainability
Purpose-Driven Work
- Responsibility from day one
Other Benefits
- High level of independence
Informal Culture
- Collaborative environment
Flexible Working
- Hybrid working model
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
FELFEL
Industry
Food
Description
The company provides first-class, ultra-fresh food and drinks in the workplace through smart fridges and barista coffee.
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