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FEFELFEL

Customer Service Agent(m/w/x)

Lausanne
from CHF 25 / hour
Part-timeWith Home OfficeExperienced

Handling customer emails, feedback, and calls for a workplace food provider. Problem-solving skills and a passion for food required. Fresh meals and unlimited coffee provided.

Requirements

  • Education or practical experience in business administration, communication, hospitality, tourism, or similar field
  • Strong problem-solving skills
  • Genuine drive to delight people and provide excellent service
  • High motivation to learn, grow, and take on responsibility
  • Passion for good food
  • Ability to speak enthusiastically about culinary offerings
  • Fluent French skills
  • Fluent English skills
  • German skills (strong plus)
  • Non-smoker
  • Valid work permit or Swiss passport

Tasks

  • Handle incoming emails, feedback, and calls professionally
  • Resolve customer inquiries efficiently and proactively
  • Process customer inquiries in a structured manner
  • Ensure long-term quality improvement
  • Improve customer service processes continuously
  • Exchange ideas with team members
  • Share know-how to maintain high-quality customer support
  • Collaborate with Hardware, Operations, and Quality Control departments

Work Experience

  • approx. 1 - 4 years

Education

  • Bachelor's degree

Languages

  • FrenchBusiness Fluent
  • EnglishBusiness Fluent
  • GermanBasic

Benefits

Free or Subsidized Food

  • Fresh meals provided

Snacks & Drinks

  • Unlimited coffee and tea

Learning & Development

  • Internal Customer Excellence training

Sustainability Focus

  • Insights into Operations, Customer Excellence, and Sustainability

Purpose-Driven Work

  • Responsibility from day one

Other Benefits

  • High level of independence

Informal Culture

  • Collaborative environment

Flexible Working

  • Hybrid working model
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of FELFEL and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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