Description

In this role, you will be the primary contact for customers, ensuring they receive top-notch service. Your daily responsibilities will involve addressing inquiries, resolving payment issues, and collaborating with teams to enhance the overall customer experience.

Requirements

• •Previous experience or interest in FinTech
• •Fluency in German and English; Czech, Slovak or Polish advantageous
• •Enjoyment of talking to customers
• •Ability to manage high workload and adapt quickly
• •Desire to support additional projects for development
• •Strong analytical skills and comfort with numerical data
• •Self-starter with desire to make an impact
• •Strong ability to multitask and prioritise
• •Active listening skills to address customer needs

Tasks

• •Serve as the main point of contact for existing customers
• •Respond promptly to customer inquiries via calls, emails, and live chat
• •Gather and share customer feedback with the business
• •Collaborate with departments to enhance the customer journey
• •Identify and resolve customer payment queries
• •Assist customers in their preferred language using bilingual skills
• •Manage customer queries from escalation to resolution
• •Offer alternative solutions to help customers effectively
• •Contribute to the NPS score by preventing and resolving issues
• •Perform administrative tasks for current customers
• •Multitask and prioritize effectively in a fast-paced environment
• •Utilize active listening skills to understand customer needs
• •Use Salesforce CRM, Zendesk, and other software tools
• •Support team members for quick customer resolution
• •Fill in for other teams and colleagues as needed
• •Work collaboratively within a close-knit team
• •Demonstrate values of openness, interest, proactivity, and brightness