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DKDKB Code Factory

Customer Journey Insights Analyst(m/w/x)

Berlin
Full-timeOn-siteExperienced
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Designing a three-layer KPI framework for customer perception, behavior, and business impact. Customer analytics experience required. Data gap identification and stakeholder collaboration for acquisition.

Requirements

  • Experience in Customer Analytics, Growth Analytics, Performance Management, Strategy or similar role
  • Comfortable working with incomplete, messy, or missing data
  • Proactive identification of needed data and stakeholder collaboration for acquisition/approximation
  • Strong hypothesis-driven mindset and ability to derive actionable insights under uncertainty
  • Ability to translate complex analytical relationships into clear business narratives
  • Skilled stakeholder management: challenging, aligning, and influencing functions in resistant environments
  • Pragmatic approach: balancing analytical rigor with speed and business relevance
  • Comfortable working across multiple teams and bringing structure to ambiguous problem spaces
  • Excellent communication skills, adaptable to different audiences
  • Very strong German language skills (C1/C2 level) for communication in German-speaking environments
  • Professional English skills
  • Bonus: Experience in financial services or regulated industries
  • Encouragement to apply even if not matching every single requirement

Tasks

  • Design three-layer Journey KPI framework
  • Implement KPI framework for customer perception, behavior, and business impact
  • Connect priority journeys to relevant data sources
  • Identify and close data gaps with stakeholder alignment
  • Define KPI ownership, baseline values, and performance benchmarks
  • Identify value leakage and quantify economic benefits
  • Conduct driver and root cause analyses
  • Translate findings into economic trade-offs and improvement levers
  • Establish recurring journey performance reporting
  • Design hypothesis-driven testing and experimentation
  • Integrate journey KPIs into management-level decision processes

Work Experience

  • approx. 1 - 4 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • German – Business Fluent
  • English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DKB Code Factory and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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