Mytheresa.com GmbH
Customer Care Specialist - GERMAN(m/w/x)
Full-timeOn-siteExperienced
Leipzig
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MYMytheresa.com GmbH
Customer Care Specialist English(m/w/x)
Leipzig
Full-timeOn-siteExperienced
Nejo AI Summary
Personalized customer service via phone and email for luxury fashion e-commerce. Previous luxury retail or customer-facing experience required. Up to 32 days holiday, staff discount up to 30%.
Requirements
- Previous customer service experience in luxury retail or relevant customer-facing roles
- Excellent communication and interpersonal skills
- Strong critical thinking and problem-solving skills
- Familiarity with customer communication technology
- Familiarity with e-commerce-related technology
- Good computer skills
- MS Office proficiency
- Conscientiousness in handling customer data
- Flexibility and resilience
- Ability to work as part of a team
- Native-level English proficiency (written and spoken)
- Additional languages are a plus
Tasks
- Build lasting customer relationships
- Foster brand loyalty through warm welcomes
- Provide personalized service
- Respond efficiently to customer requests
- Handle phone calls and emails
- Meet high service and KPI standards
- Establish relationships with customers
- Maintain a portfolio of relevant customers
- Collaborate with Payments, Customs, Warehouse, and Shipping
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- English – Native
Tools & Technologies
- MS Office
Benefits
More Vacation Days
- Up to 32 days holiday
Learning & Development
- Language courses
- E-learning courses
Corporate Discounts
- Staff discount up to 30%
- Discounted sports membership
Free or Subsidized Food
- Discounted meals
- Exclusive canteen
Snacks & Drinks
- Free hot drinks
- Free fresh fruit
Informal Culture
- Roof terrace
Bonuses & Incentives
- Refer a Friend program
Retirement Plans
- Company pension scheme
Public Transport Subsidies
- Free local transport
Mental Health Support
- Mental health support
- Well-being support
Purpose-Driven Work
- Social Day
Competitive Pay
- Employee Share Purchase Plan
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Mytheresa.com GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Mytheresa.com GmbH
Customer Care Specialist - DEUTSCH(m/w/x)
Full-timeOn-siteJuniorLeipzig - Mytheresa.com GmbH
Specialist Inbound(m/w/x)
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MYMytheresa.com GmbH
Customer Care Specialist English(m/w/x)
Leipzig
Full-timeOn-siteExperienced
Nejo AI Summary
Personalized customer service via phone and email for luxury fashion e-commerce. Previous luxury retail or customer-facing experience required. Up to 32 days holiday, staff discount up to 30%.
Requirements
- Previous customer service experience in luxury retail or relevant customer-facing roles
- Excellent communication and interpersonal skills
- Strong critical thinking and problem-solving skills
- Familiarity with customer communication technology
- Familiarity with e-commerce-related technology
- Good computer skills
- MS Office proficiency
- Conscientiousness in handling customer data
- Flexibility and resilience
- Ability to work as part of a team
- Native-level English proficiency (written and spoken)
- Additional languages are a plus
Tasks
- Build lasting customer relationships
- Foster brand loyalty through warm welcomes
- Provide personalized service
- Respond efficiently to customer requests
- Handle phone calls and emails
- Meet high service and KPI standards
- Establish relationships with customers
- Maintain a portfolio of relevant customers
- Collaborate with Payments, Customs, Warehouse, and Shipping
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- English – Native
Tools & Technologies
- MS Office
Benefits
More Vacation Days
- Up to 32 days holiday
Learning & Development
- Language courses
- E-learning courses
Corporate Discounts
- Staff discount up to 30%
- Discounted sports membership
Free or Subsidized Food
- Discounted meals
- Exclusive canteen
Snacks & Drinks
- Free hot drinks
- Free fresh fruit
Informal Culture
- Roof terrace
Bonuses & Incentives
- Refer a Friend program
Retirement Plans
- Company pension scheme
Public Transport Subsidies
- Free local transport
Mental Health Support
- Mental health support
- Well-being support
Purpose-Driven Work
- Social Day
Competitive Pay
- Employee Share Purchase Plan
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Mytheresa.com GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Mytheresa.com GmbH
Industry
Fashion
Description
The company combines technology and luxury fashion, focusing on creativity and digital advancement.
Not a perfect match?
- Mytheresa.com GmbH
Customer Care Specialist - GERMAN(m/w/x)
Full-timeOn-siteExperiencedLeipzig - Mytheresa.com GmbH
Customer Care Specialist - DEUTSCH(m/w/x)
Full-timeOn-siteJuniorLeipzig - Mytheresa.com GmbH
Specialist Inbound(m/w/x)
Full-timeOn-siteExperiencedLeipzig - Mytheresa.com GmbH
Specialist Shipping(m/w/x)
Full-timeOn-siteExperiencedLeipzig