Mytheresa.com GmbH
Customer Care Specialist - Chinese(m/w/x)
Full-timeWith HomeofficeExperienced
München
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MYMytheresa.com GmbH
Customer Care & Fashion Advisor (IT) ASCH(m/w/x)
München
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Personalized luxury fashion advice via phone and email for international e-commerce. Previous luxury retail customer service experience required. Up to 32 days holiday, mobile office abroad option.
Requirements
- Previous customer service experience in luxury retail or customer-facing roles
- Excellent communication and interpersonal skills
- Strong critical thinking and problem-solving skills
- Familiarity with customer communication technology
- Familiarity with e-commerce-related technology
- Good computer skills
- MS Office proficiency
- Conscientiousness in handling customer data
- Flexibility and resilience
- Teamwork skills
- Native-level Italian proficiency (written and spoken)
- Excellent English skills
- Additional languages are a plus
Tasks
- Build lasting customer relationships
- Foster brand loyalty through warm welcomes
- Provide personalized service
- Respond efficiently to customer requests
- Handle phone calls and emails promptly
- Meet high service and KPI standards
- Establish relationships with customers
- Maintain a portfolio of relevant customers
- Collaborate with Payments, Customs, Warehouse, and Shipping
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- Italian – Native
- English – Business Fluent
Tools & Technologies
- MS Office
- customer communication technology
- e-commerce-related technology
Benefits
Other Benefits
- Mobile office (up to 20%)
Workation & Sabbatical
- Mobile office abroad (10 days/year)
More Vacation Days
- Up to 32 days holiday
Learning & Development
- Comprehensive initial training
- Training opportunities
- Language courses
- E-learning courses
- Access to LinkedIn Learning
Mentorship & Coaching
- Buddy program
Corporate Discounts
- Staff discount (up to 30%)
- Discounted sports membership
Retirement Plans
- Company pension scheme
Public Transport Subsidies
- Discounted travel card
Parking & Commuter Benefits
- Shuttle service
Mental Health Support
- Mental health & well-being support
Purpose-Driven Work
- Social Day
Competitive Pay
- Employee Share Purchase Plan
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Mytheresa.com GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MYMytheresa.com GmbH
Customer Care & Fashion Advisor (IT) ASCH(m/w/x)
München
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Personalized luxury fashion advice via phone and email for international e-commerce. Previous luxury retail customer service experience required. Up to 32 days holiday, mobile office abroad option.
Requirements
- Previous customer service experience in luxury retail or customer-facing roles
- Excellent communication and interpersonal skills
- Strong critical thinking and problem-solving skills
- Familiarity with customer communication technology
- Familiarity with e-commerce-related technology
- Good computer skills
- MS Office proficiency
- Conscientiousness in handling customer data
- Flexibility and resilience
- Teamwork skills
- Native-level Italian proficiency (written and spoken)
- Excellent English skills
- Additional languages are a plus
Tasks
- Build lasting customer relationships
- Foster brand loyalty through warm welcomes
- Provide personalized service
- Respond efficiently to customer requests
- Handle phone calls and emails promptly
- Meet high service and KPI standards
- Establish relationships with customers
- Maintain a portfolio of relevant customers
- Collaborate with Payments, Customs, Warehouse, and Shipping
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- Italian – Native
- English – Business Fluent
Tools & Technologies
- MS Office
- customer communication technology
- e-commerce-related technology
Benefits
Other Benefits
- Mobile office (up to 20%)
Workation & Sabbatical
- Mobile office abroad (10 days/year)
More Vacation Days
- Up to 32 days holiday
Learning & Development
- Comprehensive initial training
- Training opportunities
- Language courses
- E-learning courses
- Access to LinkedIn Learning
Mentorship & Coaching
- Buddy program
Corporate Discounts
- Staff discount (up to 30%)
- Discounted sports membership
Retirement Plans
- Company pension scheme
Public Transport Subsidies
- Discounted travel card
Parking & Commuter Benefits
- Shuttle service
Mental Health Support
- Mental health & well-being support
Purpose-Driven Work
- Social Day
Competitive Pay
- Employee Share Purchase Plan
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Mytheresa.com GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Mytheresa.com GmbH
Industry
Fashion
Description
The company combines technology and luxury fashion, focusing on creativity and digital advancement.
Not a perfect match?
- Mytheresa.com GmbH
Customer Care Specialist - Chinese(m/w/x)
Full-timeWith HomeofficeExperiencedMünchen - Mytheresa.com GmbH
Customer Care Specialist - Deutsch(m/w/x)
Full-timeWith HomeofficeJuniorMünchen - Westwing GmbH
Customer Care Content & Quality Lead(m/w/x)
Full-timeWith HomeofficeSeniorMünchen - Mytheresa.com GmbH
Personal Shopping & Client Relations Manager(m/w/x)
Full-timeWith HomeofficeExperiencedMünchen - Westwing GmbH
Customer Care Advisor B2B(m/w/x)
Full-timeWith HomeofficeJuniorMünchen