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BRBreitling
CRM Manager - VIP Client Strategy(m/w/x)
Zürich, Grenchen
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Developing data-driven VIP clienteling initiatives for luxury watchmaker. Proven VIP client management and campaign expertise required. 18 weeks maternity leave, remote work.
Requirements
- Solid experience in CRM, clienteling, or data-driven marketing
- Proven expertise in VIP client management and campaigns
- Passion for creating exceptional client experiences
- Highly analytical with CRM tools, Power BI, and Excel skills
- Experience managing cross-functional projects and influencing stakeholders
- Structured, detail-oriented, and collaborative with ownership
- Fluent English; French is a plus
- Flexible and willing to travel regularly
- Application welcome even if not meeting all criteria
Tasks
- Elevate relationships with valuable clients
- Lead VIP clienteling initiative development
- Execute data-driven VIP clienteling initiatives
- Ensure personalized client experiences
- Shape VIP client identification and engagement
- Collaborate with regional teams
- Travel between offices internationally
- Drive global VIP client strategy
- Ensure consistent VIP approach across regions
- Design targeted VIP clienteling initiatives
- Acquire high-value clients
- Engage high-value clients
- Retain high-value clients
- Maximize client lifetime value
- Analyze client data and insights
- Anticipate VIP client needs
- Deliver personalized client actions
- Monitor VIP performance metrics
- Optimize strategies for loyalty
- Optimize strategies for engagement
- Optimize strategies for retention
- Act as ambassador for VIP excellence
- Share best practices across markets
- Ensure strong CRM data quality
- Ensure CRM governance and compliance
- Enable high-quality VIP insights
- Develop tools for boutique teams
- Empower boutique teams
- Deliver tailored VIP client experiences
- Collaborate with retail teams
- Collaborate with marketing teams
- Embed VIP clienteling culture
- Train teams on CRM tools
- Drive adoption of CRM tools
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Fluent
- French – Basic
Tools & Technologies
- CRM
- Salesforce Service Cloud
- Power BI
- Excel
Benefits
Flexible Working
- Remote work
Other Benefits
- Watch to wear/buy program
Bonuses & Incentives
- Referral program
Learning & Development
- Development opportunities
Generous Parental Leave
- 18 weeks maternity leave
Informal Culture
- Culture of feedback
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Breitling and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
BRBreitling
CRM Manager - VIP Client Strategy(m/w/x)
Zürich, Grenchen
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Developing data-driven VIP clienteling initiatives for luxury watchmaker. Proven VIP client management and campaign expertise required. 18 weeks maternity leave, remote work.
Requirements
- Solid experience in CRM, clienteling, or data-driven marketing
- Proven expertise in VIP client management and campaigns
- Passion for creating exceptional client experiences
- Highly analytical with CRM tools, Power BI, and Excel skills
- Experience managing cross-functional projects and influencing stakeholders
- Structured, detail-oriented, and collaborative with ownership
- Fluent English; French is a plus
- Flexible and willing to travel regularly
- Application welcome even if not meeting all criteria
Tasks
- Elevate relationships with valuable clients
- Lead VIP clienteling initiative development
- Execute data-driven VIP clienteling initiatives
- Ensure personalized client experiences
- Shape VIP client identification and engagement
- Collaborate with regional teams
- Travel between offices internationally
- Drive global VIP client strategy
- Ensure consistent VIP approach across regions
- Design targeted VIP clienteling initiatives
- Acquire high-value clients
- Engage high-value clients
- Retain high-value clients
- Maximize client lifetime value
- Analyze client data and insights
- Anticipate VIP client needs
- Deliver personalized client actions
- Monitor VIP performance metrics
- Optimize strategies for loyalty
- Optimize strategies for engagement
- Optimize strategies for retention
- Act as ambassador for VIP excellence
- Share best practices across markets
- Ensure strong CRM data quality
- Ensure CRM governance and compliance
- Enable high-quality VIP insights
- Develop tools for boutique teams
- Empower boutique teams
- Deliver tailored VIP client experiences
- Collaborate with retail teams
- Collaborate with marketing teams
- Embed VIP clienteling culture
- Train teams on CRM tools
- Drive adoption of CRM tools
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Fluent
- French – Basic
Tools & Technologies
- CRM
- Salesforce Service Cloud
- Power BI
- Excel
Benefits
Flexible Working
- Remote work
Other Benefits
- Watch to wear/buy program
Bonuses & Incentives
- Referral program
Learning & Development
- Development opportunities
Generous Parental Leave
- 18 weeks maternity leave
Informal Culture
- Culture of feedback
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Breitling and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Breitling
Industry
Manufacturing
Description
The company is dedicated to reshaping watchmaking with a legacy since 1884, focusing on crafting timepieces that embody casual elegance and sustainability.