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CRM/Commerce Technical Lead(m/w/x)
Architecting and launching cloud-integrated solutions for customer loyalty programs across multiple regions. Deep understanding of Salesforce B2B Commerce and Experience Cloud essential. 2 volunteer days, 3 extra wellness days, Mental Health First Aider support.
Requirements
- Fluency in English
- Fluency in French (advantageous)
- Extensive Salesforce expertise
- Deep understanding of Salesforce B2B Commerce and Experience Cloud
- Experience with Microsoft D365
- Experience with other platforms (advantageous)
- Hands-on capability to design and deliver solutions end to end
- Strong understanding of system integration using APIs and middleware
- Experience working in Agile environments
- Understanding of high-end luxury business markets (advantageous)
Tasks
- Oversee architecture and development in the CRM and Loyalty domain
- Ensure adherence to coding standards and security guidelines
- Manage environments, deployments, and release processes
- Contribute to technology evaluations and design governance
- Launch cloud CRM integrated solutions across multiple regions
- Document business needs at global and local levels
- Drive fit gap analyses for CRM global rollouts
- Translate technical concepts into clear business language
- Refine business contexts into solution designs
- Create diagrams and documentation using UML or similar languages
- Act as a subject matter expert for client engagements
- Understand data and analytics needs for CRM and Loyalty platforms
- Ensure compliance with data privacy and regulatory requirements
- Lead and guide engineering teams of varying experience levels
- Shape and scale engineering teams to improve delivery practices
- Manage client relationships and drive work independently
- Adapt to technology constraints and evolving business requirements
- Communicate effectively with technical teams and stakeholders
- Maintain a customer-centric approach focused on business value
- Take ownership of content within the CRM and Loyalty field
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
- French – Basic
Tools & Technologies
- Salesforce
- Microsoft D365
Benefits
Flexible Working
- Flexible working hours
- Independent home office management
Purpose-Driven Work
- 2 volunteer days
More Vacation Days
- 3 extra wellness days
Mental Health Support
- Mental Health First Aider
- Employee Assistance program
Modern Office
- State-of-the-art office space
Ergonomic Workplace
- Ergonomically equipped workstations
Informal Culture
- Pet friendly offices
Learning & Development
- Full access to Dentsu Academy
- On-site learning sessions
- Online language courses
Additional Allowances
- 40 additional hours for development
Corporate Discounts
- Corporate benefits platform
Bonuses & Incentives
- Referral bonus program
Workation & Sabbatical
- Workation possibility
Team Events
- Team events
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CRM/Commerce Technical Lead(m/w/x)
Architecting and launching cloud-integrated solutions for customer loyalty programs across multiple regions. Deep understanding of Salesforce B2B Commerce and Experience Cloud essential. 2 volunteer days, 3 extra wellness days, Mental Health First Aider support.
Requirements
- Fluency in English
- Fluency in French (advantageous)
- Extensive Salesforce expertise
- Deep understanding of Salesforce B2B Commerce and Experience Cloud
- Experience with Microsoft D365
- Experience with other platforms (advantageous)
- Hands-on capability to design and deliver solutions end to end
- Strong understanding of system integration using APIs and middleware
- Experience working in Agile environments
- Understanding of high-end luxury business markets (advantageous)
Tasks
- Oversee architecture and development in the CRM and Loyalty domain
- Ensure adherence to coding standards and security guidelines
- Manage environments, deployments, and release processes
- Contribute to technology evaluations and design governance
- Launch cloud CRM integrated solutions across multiple regions
- Document business needs at global and local levels
- Drive fit gap analyses for CRM global rollouts
- Translate technical concepts into clear business language
- Refine business contexts into solution designs
- Create diagrams and documentation using UML or similar languages
- Act as a subject matter expert for client engagements
- Understand data and analytics needs for CRM and Loyalty platforms
- Ensure compliance with data privacy and regulatory requirements
- Lead and guide engineering teams of varying experience levels
- Shape and scale engineering teams to improve delivery practices
- Manage client relationships and drive work independently
- Adapt to technology constraints and evolving business requirements
- Communicate effectively with technical teams and stakeholders
- Maintain a customer-centric approach focused on business value
- Take ownership of content within the CRM and Loyalty field
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
- French – Basic
Tools & Technologies
- Salesforce
- Microsoft D365
Benefits
Flexible Working
- Flexible working hours
- Independent home office management
Purpose-Driven Work
- 2 volunteer days
More Vacation Days
- 3 extra wellness days
Mental Health Support
- Mental Health First Aider
- Employee Assistance program
Modern Office
- State-of-the-art office space
Ergonomic Workplace
- Ergonomically equipped workstations
Informal Culture
- Pet friendly offices
Learning & Development
- Full access to Dentsu Academy
- On-site learning sessions
- Online language courses
Additional Allowances
- 40 additional hours for development
Corporate Discounts
- Corporate benefits platform
Bonuses & Incentives
- Referral bonus program
Workation & Sabbatical
- Workation possibility
Team Events
- Team events
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Merkle Switzerland AG
Industry
Consulting
Description
Merkle is an integrated experience consultancy that focuses on digital business transformation and data-driven solutions.
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