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CECERN

Collaboration Services Manager(m/w/x)

Genf
Full-timeWith Home OfficeExperienced

Managing CERN's email and groupware platform, including Microsoft Exchange Online hybrid. Extensive knowledge of email technologies and protocols required. 30 days paid leave, 2 weeks annual closure, and family allowances.

Requirements

  • Master's degree or equivalent relevant experience
  • Deploying and operating email/groupware platform (>10k users), ideally Microsoft Exchange/Exchange Online hybrid
  • Extensive knowledge of email technologies and protocols (Microsoft Exchange Online, Active Directory/Entra ID integration, SMTP, POP, IMAP, routing, mailing lists, mailbox storage)
  • Experience engaging with users and stakeholders of large IT services
  • Strong background in scalability, security, and reliability challenges
  • Solid understanding of ICT security standards and best practices in email domain (DKIM, DMARC, SPF, anti-spam/malware/phishing, encryption, hardening)
  • Experience managing email authentication and reputation, ensuring deliverability
  • Experience in architecture and design of complex, resilient ICT systems
  • DevOps skills (CI/CD, Gitlab, containerisation)
  • Experience in configuration management systems (Puppet, Ansible)
  • Knowledge of database/data analytics technologies, especially SQL and ELK stack (plus)
  • Knowledge of communication technologies and protocols (SMTP, POP, IMAP, email routing, mailing lists, mailbox storage)
  • Knowledge of ICT security standards and policies in email domain (DKIM, DMARK, SPF, anti-spam, anti-malware, anti-phishing, encryption, hardening)
  • Administration of computing systems (Microsoft Exchange, Exchange Online, other email platforms, Active Directory, Entra ID)
  • Architecture and design of ICT systems, including redundancy and storage systems
  • Knowledge of programming languages for scripting and automation (Powershell, Python, C#)
  • Achieving results
  • Solving problems
  • Managing self
  • Communicating effectively
  • Working in teams
  • Spoken and written English, with commitment to learn French

Tasks

  • Lead operation and evolution of CERN’s email and groupware platform
  • Oversee smooth operation of Microsoft Exchange on-premises and Exchange Online
  • Maintain and integrate services with broader CERN IT environment
  • Monitor service performance, reliability, and quality
  • Ensure adherence to SLAs and CERN policies
  • Investigate and troubleshoot operational issues and performance problems
  • Engage with user communities, IT service managers, and stakeholders
  • Configure and maintain CERN’s email routing
  • Oversee email authentication and reputation (SPF, DKIM, DMARC)
  • Collaborate with CERN Security Team on spam and malware filtering
  • Develop and maintain integrations with on-premises and cloud systems (Python, C#)
  • Provide user support and drive continuous improvement
  • Curate knowledge bases, FAQs, and service documentation websites
  • Deliver targeted communications when necessary
  • Participate in support rota and other section-managed activities

Work Experience

  • approx. 1 - 4 years

Education

  • Master's degree

Languages

  • EnglishNative
  • FrenchBasic

Tools & Technologies

  • Microsoft Exchange
  • Exchange Online
  • Active Directory
  • Entra ID
  • SMTP
  • POP
  • IMAP
  • DKIM
  • DMARC
  • SPF
  • CI/CD
  • Gitlab
  • Puppet
  • Ansible
  • SQL
  • ELK stack
  • Powershell
  • Python
  • C#

Benefits

More Vacation Days

  • 30 days paid leave
  • 2 weeks annual closure

Healthcare & Fitness

  • Comprehensive health insurance

Retirement Plans

  • CERN Pension Fund membership

Additional Allowances

  • Family, child and infant monthly allowances
  • Relocation package
  • Installation grant
  • Removal expenses
  • Travel expenses
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of CERN and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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