Description

As a PRADA Client Advisor, you will immerse yourself in the luxury retail experience, focusing on delivering exceptional service while building lasting relationships with clients. Your role involves engaging with customers, capturing their preferences, and collaborating with the team to create a memorable shopping journey.

Requirements

• •Passion for selling
• •Curiosity and interest in luxury/fashion, art and design
• •Experience in building long-lasting client relationships
• •Ability to work in a team and independently
• •Excellent communication and interpersonal skills
• •Ambition, resilience, self-motivation, results-driven, and problem-solving
• •Passion and knowledge of the managed product category
• •Fluency in spoken English; other languages desirable

Tasks

• •Serve customers with an exceptional in-store experience
• •Create a welcoming environment for clients
• •Capture customer data in the CRM for personalized service
• •Foster meaningful relationships to enhance brand loyalty
• •Engage in cross-selling across all departments
• •Maximize sales opportunities to meet individual targets
• •Stay updated on fashion trends and competitor activities
• •Demonstrate brand and product knowledge
• •Address customer complaints effectively
• •Maintain high standards of shop floor and visual displays
• •Ensure compliance with operational guidelines and stock procedures
• •Contribute to a secure environment to prevent theft