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Clerk Customer Service(m/w/x)
Client support for global freight forwarding and logistics services, including order entry in transport management system. Commercial training in forwarding/logistics and telephone customer service experience required. Daily interaction with international clients.
Requirements
- Completed commercial training as Clerk for forwarding and logistics services or similar
- Experience in telephone customer service and complaints management
- Excellent communication skills and experience in direct customer contact
- Confident German/English language skills, both written and spoken
- Good knowledge of MS Office
- Flexibility, ability to work in a team, independent working style, structured and commitment
- Organizational skills
- Conscientious and result-oriented way of working
- CargoWise knowledge is an advantage
Tasks
- Support national and international clients
- Handle inquiries and complaints
- Prepare offers for customers
- Enter orders in the transport management system
- Verify invoices and communicate with service providers
- Collaborate with customs and transport planning teams
- Develop and optimize processes
- Track shipments and generate reports
- Ensure customer-specific KPIs are met
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- CargoWise
- MS Office
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Clerk Customer Service(m/w/x)
Client support for global freight forwarding and logistics services, including order entry in transport management system. Commercial training in forwarding/logistics and telephone customer service experience required. Daily interaction with international clients.
Requirements
- Completed commercial training as Clerk for forwarding and logistics services or similar
- Experience in telephone customer service and complaints management
- Excellent communication skills and experience in direct customer contact
- Confident German/English language skills, both written and spoken
- Good knowledge of MS Office
- Flexibility, ability to work in a team, independent working style, structured and commitment
- Organizational skills
- Conscientious and result-oriented way of working
- CargoWise knowledge is an advantage
Tasks
- Support national and international clients
- Handle inquiries and complaints
- Prepare offers for customers
- Enter orders in the transport management system
- Verify invoices and communicate with service providers
- Collaborate with customs and transport planning teams
- Develop and optimize processes
- Track shipments and generate reports
- Ensure customer-specific KPIs are met
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- CargoWise
- MS Office
About the Company
Morrison Express Corporation
Industry
Logistics
Description
Das Unternehmen ist ein führender globaler Anbieter von Speditions- und Logistikdiensten mit ehrgeizigen Wachstumsplänen.
Not a perfect match?
- DEFRA JAS FORWARDING GMBH
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