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Clerk Customer Service(m/w/x)
Description
In this role, you will engage with clients from around the world, addressing their inquiries and complaints while managing orders and invoices. Your daily responsibilities will involve collaborating with various teams to optimize processes and ensure customer satisfaction.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Completed commercial training as Clerk for forwarding and logistics services or similar
- •Experience in telephone customer service and complaints management
- •Excellent communication skills and experience in direct customer contact
- •Confident German/English language skills, both written and spoken
- •Good knowledge of MS Office
- •Flexibility, ability to work in a team, independent working style, structured and commitment
- •Organizational skills
- •Conscientious and result-oriented way of working
- •CargoWise knowledge is an advantage
Education
Work Experience
approx. 1 - 4 years
Tasks
- •Support national and international clients
- •Handle inquiries and complaints
- •Prepare offers for customers
- •Enter orders in the transport management system
- •Verify invoices and communicate with service providers
- •Collaborate with customs and transport planning teams
- •Develop and optimize processes
- •Track shipments and generate reports
- •Ensure customer-specific KPIs are met
Tools & Technologies
Languages
German – Business Fluent
English – Business Fluent
- DEFRA JAS FORWARDING GMBHFull-timeOn-siteExperiencedDresden
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Clerk Customer Service(m/w/x)
The AI Job Search Engine
Description
In this role, you will engage with clients from around the world, addressing their inquiries and complaints while managing orders and invoices. Your daily responsibilities will involve collaborating with various teams to optimize processes and ensure customer satisfaction.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Completed commercial training as Clerk for forwarding and logistics services or similar
- •Experience in telephone customer service and complaints management
- •Excellent communication skills and experience in direct customer contact
- •Confident German/English language skills, both written and spoken
- •Good knowledge of MS Office
- •Flexibility, ability to work in a team, independent working style, structured and commitment
- •Organizational skills
- •Conscientious and result-oriented way of working
- •CargoWise knowledge is an advantage
Education
Work Experience
approx. 1 - 4 years
Tasks
- •Support national and international clients
- •Handle inquiries and complaints
- •Prepare offers for customers
- •Enter orders in the transport management system
- •Verify invoices and communicate with service providers
- •Collaborate with customs and transport planning teams
- •Develop and optimize processes
- •Track shipments and generate reports
- •Ensure customer-specific KPIs are met
Tools & Technologies
Languages
German – Business Fluent
English – Business Fluent
About the Company
Morrison Express Corporation
Industry
Logistics
Description
Das Unternehmen ist ein führender globaler Anbieter von Speditions- und Logistikdiensten mit ehrgeizigen Wachstumsplänen.
- DEFRA JAS FORWARDING GMBH
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