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Business Analyst Production Support - Wealth & Front(m/w/x)
Solving incidents and analyzing client requests for wealth management platforms at a global tech provider. Avaloq Core & Front Platform certification essential, professional English and German fluency needed. Hybrid and flexible working model.
Requirements
- Proven performance in similar role
- Knowledge of ITIL processes
- Technical degree in IT or business
- Professional fluency in English and German
- Avaloq Core & Front Platform certification
- SQL and basic Oracle DB knowledge
- Knowledge of payments, trading or reporting
Tasks
- Interact with clients to ensure service delivery
- Analyze customer requirements and consolidate new requests
- Solve incidents and issues in productive environments
- Monitor applications to ensure constant availability
- Coordinate with service desks and delivery units
- Follow the end-to-end incident management process
- Perform impact analysis and troubleshoot technical issues
- Translate business requirements for development teams
- Coordinate and support user acceptance testing
- Manage expectations for end users and stakeholders
- Onboard new bank services into service delivery
- Contribute proactive ideas to improve service quality
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- ITIL
- Avaloq Core Platform
- Avaloq Front Platform
- SQL
- Oracle DB
Benefits
Flexible Working
- Hybrid and flexible working
Informal Culture
- Equal opportunity environment
- Inclusive culture
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Business Analyst Production Support - Wealth & Front(m/w/x)
Solving incidents and analyzing client requests for wealth management platforms at a global tech provider. Avaloq Core & Front Platform certification essential, professional English and German fluency needed. Hybrid and flexible working model.
Requirements
- Proven performance in similar role
- Knowledge of ITIL processes
- Technical degree in IT or business
- Professional fluency in English and German
- Avaloq Core & Front Platform certification
- SQL and basic Oracle DB knowledge
- Knowledge of payments, trading or reporting
Tasks
- Interact with clients to ensure service delivery
- Analyze customer requirements and consolidate new requests
- Solve incidents and issues in productive environments
- Monitor applications to ensure constant availability
- Coordinate with service desks and delivery units
- Follow the end-to-end incident management process
- Perform impact analysis and troubleshoot technical issues
- Translate business requirements for development teams
- Coordinate and support user acceptance testing
- Manage expectations for end users and stakeholders
- Onboard new bank services into service delivery
- Contribute proactive ideas to improve service quality
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- ITIL
- Avaloq Core Platform
- Avaloq Front Platform
- SQL
- Oracle DB
Benefits
Flexible Working
- Hybrid and flexible working
Informal Culture
- Equal opportunity environment
- Inclusive culture
About the Company
Avaloq
Industry
FinancialServices
Description
The company is an industry-leading provider of wealth management technology and services for financial institutions worldwide.
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