Helen of Troy
Customer Service Specialist(m/w/x)
Full-timeWith HomeofficeExperienced
Bussigny
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FUFull Stack Supply Co
B2B Logistics & Dealer Service Intern(m/w/x)
Lausanne
Full-timeInternshipWith Home Office
Nejo AI Summary
Managing B2B partner orders, deliveries, and after-sale service for sporting equipment brands. Strong external communication and proactive problem-solving skills needed. Employee discounts, pro deals, and Verbier season pass.
Requirements
- Customer focus and advocacy for B2B partners
- Strong external communication for professional customer interactions
- Internal cross-functional collaboration and clear articulation of challenges
- Proactive communication of B2B and DTC matters to the team
- Continuous improvement and optimization of customer logistics
- Logical thinking and strong Excel skills for logistics process streamlining
- Attention to detail in updating documents and ensuring order accuracy
- Ability to flag and resolve arising issues
- Effective prioritization and time management
- Balancing task delivery with ad hoc matters
- Experience with SaaS tools
- Enthusiasm for improving quality and efficiency with modern technology, including AI
- Identification of areas for CO2 emission minimization
- Associate Degree
- Internship experience
Tasks
- Answer and anticipate Retail Partners' needs
- Follow up on orders, deliveries, and back-orders
- Manage after-sale service and customer satisfaction
- Communicate with 3PL to ensure timely shipping
- Identify and resolve order and delivery roadblocks
- Support sales reps and Retail Partners
- Enter and update orders in the system
- Inform partners of production and delivery changes
- Apply modern approaches to improve business processes
- Maintain CRM systems and account details
- Onboard new retail accounts
- Provide Retail Partners with sales tools
- Manage oversells with Retail Partners and sales reps
- Resolve issues with orders, deliveries, warranties, and returns
- Ensure high-standard communication with Retail Partners
- Gather and record sell-through information
- Share sell-through data with sales reps
- Provide proactive sales recommendations to Retail Partners
Education
- Vocational certification
Languages
- English – Business Fluent
Tools & Technologies
- Excel
- SaaS tools
- AI
Benefits
Corporate Discounts
- Employee discounts on ski/snowboard gear
- Pro deals with partners
Other Benefits
- Verbier season pass
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Full Stack Supply Co and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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FUFull Stack Supply Co
B2B Logistics & Dealer Service Intern(m/w/x)
Lausanne
Full-timeInternshipWith Home Office
Nejo AI Summary
Managing B2B partner orders, deliveries, and after-sale service for sporting equipment brands. Strong external communication and proactive problem-solving skills needed. Employee discounts, pro deals, and Verbier season pass.
Requirements
- Customer focus and advocacy for B2B partners
- Strong external communication for professional customer interactions
- Internal cross-functional collaboration and clear articulation of challenges
- Proactive communication of B2B and DTC matters to the team
- Continuous improvement and optimization of customer logistics
- Logical thinking and strong Excel skills for logistics process streamlining
- Attention to detail in updating documents and ensuring order accuracy
- Ability to flag and resolve arising issues
- Effective prioritization and time management
- Balancing task delivery with ad hoc matters
- Experience with SaaS tools
- Enthusiasm for improving quality and efficiency with modern technology, including AI
- Identification of areas for CO2 emission minimization
- Associate Degree
- Internship experience
Tasks
- Answer and anticipate Retail Partners' needs
- Follow up on orders, deliveries, and back-orders
- Manage after-sale service and customer satisfaction
- Communicate with 3PL to ensure timely shipping
- Identify and resolve order and delivery roadblocks
- Support sales reps and Retail Partners
- Enter and update orders in the system
- Inform partners of production and delivery changes
- Apply modern approaches to improve business processes
- Maintain CRM systems and account details
- Onboard new retail accounts
- Provide Retail Partners with sales tools
- Manage oversells with Retail Partners and sales reps
- Resolve issues with orders, deliveries, warranties, and returns
- Ensure high-standard communication with Retail Partners
- Gather and record sell-through information
- Share sell-through data with sales reps
- Provide proactive sales recommendations to Retail Partners
Education
- Vocational certification
Languages
- English – Business Fluent
Tools & Technologies
- Excel
- SaaS tools
- AI
Benefits
Corporate Discounts
- Employee discounts on ski/snowboard gear
- Pro deals with partners
Other Benefits
- Verbier season pass
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Full Stack Supply Co and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Full Stack Supply Co
Industry
Logistics
Description
Full Stack Supply Co is a multi-brand group building outdoor sporting equipment brands focused on people and the planet, committed to sustainability and positive change.
Not a perfect match?
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Full-timeWith HomeofficeExperiencedLausanne