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Associate Director, Omnichannel Operations International(m/w/x)
Regional operational leadership for omnichannel execution in rare disease medicines. Demonstrated omnichannel execution across owned, paid, and field-enabled channels required. Advanced degree a plus, practical technical experience and execution capability more important than formal credentials.
Requirements
- Bachelor's degree in Business, Information Systems, Computer Science, Data Analytics, Engineering, or related technical/systems discipline
- Advanced degree a plus, practical technical experience and execution capability more important than formal credentials
- Demonstrated omnichannel execution across owned, paid, field-enabled channels
- Experience in regulated environments, understanding of European privacy, consent, compliance, GDPR
- Proven experience managing agencies and external partners
- Experience in global, matrixed organizations, partnering with regional/global stakeholders
- Background in consumer packaged goods, consumer technology, or consumer-facing industries preferred, not required; pharma/biotech experience a plus
- Fluent English required; additional European languages a plus
Tasks
- Provide regional operational leadership for omnichannel execution
- Ensure delivery outcomes and execution quality
- Lead intake, prioritization, and coordination of omnichannel initiatives
- Balance global expectations with local market needs
- Manage complex dependencies across content, data, platforms, approvals, and partners
- Ensure coordinated execution across digital and field-enabled interactions
- Drive sequencing and orchestration to reduce fragmentation
- Establish consistent execution quality standards
- Maintain content accuracy, user experience, accessibility, and compliance
- Apply a product delivery mindset for repeatability and scalability
- Define and reinforce effective omnichannel delivery standards
- Identify and address systemic execution challenges
- Establish operational governance for omnichannel delivery
- Ensure compliance with European regulatory and privacy requirements
- Serve as the primary operational lead for external partners
- Set clear expectations for partner delivery timelines and quality
Work Experience
- 7 - 10 years
Education
- Bachelor's degree
Languages
- English – Native
- Basque – Basic
Tools & Technologies
- CRM
- marketing automation
- CMS
- DAM
- analytics
- GDPR
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Associate Director, Omnichannel Operations International(m/w/x)
Regional operational leadership for omnichannel execution in rare disease medicines. Demonstrated omnichannel execution across owned, paid, and field-enabled channels required. Advanced degree a plus, practical technical experience and execution capability more important than formal credentials.
Requirements
- Bachelor's degree in Business, Information Systems, Computer Science, Data Analytics, Engineering, or related technical/systems discipline
- Advanced degree a plus, practical technical experience and execution capability more important than formal credentials
- Demonstrated omnichannel execution across owned, paid, field-enabled channels
- Experience in regulated environments, understanding of European privacy, consent, compliance, GDPR
- Proven experience managing agencies and external partners
- Experience in global, matrixed organizations, partnering with regional/global stakeholders
- Background in consumer packaged goods, consumer technology, or consumer-facing industries preferred, not required; pharma/biotech experience a plus
- Fluent English required; additional European languages a plus
Tasks
- Provide regional operational leadership for omnichannel execution
- Ensure delivery outcomes and execution quality
- Lead intake, prioritization, and coordination of omnichannel initiatives
- Balance global expectations with local market needs
- Manage complex dependencies across content, data, platforms, approvals, and partners
- Ensure coordinated execution across digital and field-enabled interactions
- Drive sequencing and orchestration to reduce fragmentation
- Establish consistent execution quality standards
- Maintain content accuracy, user experience, accessibility, and compliance
- Apply a product delivery mindset for repeatability and scalability
- Define and reinforce effective omnichannel delivery standards
- Identify and address systemic execution challenges
- Establish operational governance for omnichannel delivery
- Ensure compliance with European regulatory and privacy requirements
- Serve as the primary operational lead for external partners
- Set clear expectations for partner delivery timelines and quality
Work Experience
- 7 - 10 years
Education
- Bachelor's degree
Languages
- English – Native
- Basque – Basic
Tools & Technologies
- CRM
- marketing automation
- CMS
- DAM
- analytics
- GDPR
About the Company
Alnylam Pharmaceuticals
Industry
Pharmaceuticals
Description
The company is leading the RNAi Revolution, translating Nobel Prize-winning science into transformative medicines targeting diseases at their genetic source.
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