Description

You will lead the hotel's rooms division by balancing high-level strategy with hands-on management, ensuring exceptional luxury service while driving the team's financial and operational success.

Requirements

• •Experience in Rooms Division Management
• •Authentic and strategic leadership style
• •Positive attitude, resilience, and maturity
• •Impeccable communication and negotiation skills
• •Understanding of luxury and service
• •Prioritization, organization, and problem-solving skills
• •Tertiary Qualifications in hotel management
• •Swiss Nationality, residency, or EU citizenship
• •College degree or equivalent experience
• •Knowledge of Rooms computer systems
• •Willingness to travel for events

Tasks

• •Set strategic and operational direction with executive leadership
• •Coach and develop Rooms Division Managers
• •Create succession plans for future leaders
• •Oversee team selection, training, and performance evaluations
• •Establish performance metrics and process improvements
• •Build relationships across all hotel departments
• •Engage with VIP, long-stay, and regular guests
• •Resolve guest complaints and empower team problem-solving
• •Execute revenue and suite upselling strategies
• •Manage labor costs through effective scheduling
• •Control operating expenses and department budgets
• •Oversee external suppliers and outsourced contractor performance
• •Execute projects to maximize business success
• •Adapt to high-activity situations and evolving guest needs

Tools & Technologies