Deutsche Bank (Suisse) SA
Technology Service Specialist(m/w/x)
Full-timeOn-siteExperienced
Genf
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L1/L2 support for data platform applications in global energy and commodities trading. 3+ years of application support experience and SQL proficiency required. Focus on critical system uptime.
Requirements
- Degree in Computer Science, Engineering, or equivalent experience
- 3+ years of application support experience
- Understanding of L1/L2 support and incident management
- Experience supporting data platform applications
- Proficiency with SQL for troubleshooting
- Familiarity with Linux/Unix and Windows OS
- Experience with monitoring tools like Datadog
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Customer-focused mindset
- Ability to work in distributed teams
- Experience in energy trading or trading platforms
- Familiarity with scripting languages for automation
- Exposure to cloud platforms and data services
- Experience with ticketing systems
Tasks
- Provide L1 and L2 support for data platform applications
- Triage, troubleshoot, and resolve application incidents
- Monitor application health, performance, and data flows
- Resolve user queries and service requests promptly
- Escalate complex issues to L3 support or developers
- Document and communicate technical issues clearly
- Manage user access and data catalog administration
- Monitor batch jobs and perform data integrity checks
- Guide business users on application functionality and best practices
- Maintain support documentation, knowledge bases, and runbooks
- Perform root cause analysis for recurring issues
- Support incident and change management processes
- Participate in on-call rotations and after-hours support
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- SQL
- Linux
- Unix
- Windows
- Datadog
- Splunk
- Grafana
- AppDynamics
- Python
- Shell
- PowerShell
- AWS
- Azure
- ServiceNow
- Jira Service Desk
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Vitol and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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L1/L2 support for data platform applications in global energy and commodities trading. 3+ years of application support experience and SQL proficiency required. Focus on critical system uptime.
Requirements
- Degree in Computer Science, Engineering, or equivalent experience
- 3+ years of application support experience
- Understanding of L1/L2 support and incident management
- Experience supporting data platform applications
- Proficiency with SQL for troubleshooting
- Familiarity with Linux/Unix and Windows OS
- Experience with monitoring tools like Datadog
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Customer-focused mindset
- Ability to work in distributed teams
- Experience in energy trading or trading platforms
- Familiarity with scripting languages for automation
- Exposure to cloud platforms and data services
- Experience with ticketing systems
Tasks
- Provide L1 and L2 support for data platform applications
- Triage, troubleshoot, and resolve application incidents
- Monitor application health, performance, and data flows
- Resolve user queries and service requests promptly
- Escalate complex issues to L3 support or developers
- Document and communicate technical issues clearly
- Manage user access and data catalog administration
- Monitor batch jobs and perform data integrity checks
- Guide business users on application functionality and best practices
- Maintain support documentation, knowledge bases, and runbooks
- Perform root cause analysis for recurring issues
- Support incident and change management processes
- Participate in on-call rotations and after-hours support
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- SQL
- Linux
- Unix
- Windows
- Datadog
- Splunk
- Grafana
- AppDynamics
- Python
- Shell
- PowerShell
- AWS
- Azure
- ServiceNow
- Jira Service Desk
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Vitol and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Vitol
Industry
Other
Description
The company is a leader in energy and commodities, producing and delivering energy and commodities globally.
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