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OP
OpenAI
7d ago

AI Success Engineer(m/w/x)

München
Full-timeWith Home OfficeSenior
AI/ML

Description

You will drive real business value by guiding major organizations through AI adoption, from technical integration to workflow transformation, ensuring the platform delivers measurable impact.

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Requirements

  • •8+ years technical customer facing experience
  • •Deep knowledge of OpenAI products and APIs
  • •Ability to translate technical concepts
  • •Comfort embedding with customers for workflows
  • •Excellent project and program management instincts
  • •Thought partnership for C-level stakeholders
  • •High ownership and fast decision making
  • •Record of driving technical deployments

Work Experience

8 years

Tasks

  • •Lead technical relationships as a post-sale advisor
  • •Drive account health and adoption velocity
  • •Conduct technical enablement and configuration sessions
  • •Identify use cases by analyzing customer workflows
  • •Coordinate product activation and deployment planning
  • •Align business goals with technical capabilities
  • •Develop actionable adoption roadmaps with clear KPIs
  • •Surface customer feedback to product and research teams
  • •Measure business impact through post-deployment reporting
  • •Facilitate workshops on use case design
  • •Identify expansion opportunities for new workflows
  • •Optimize existing customer account configurations

Tools & Technologies

OpenAIAPIsSDKsConnectorsEmbeddingsRetrieval augmentationFine-tuning

Languages

English – Business Fluent

Benefits

Flexible Working

  • •Hybrid work model

Other Benefits

  • •Relocation assistance
  • •Reasonable accommodations for disabilities
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